6-month contract IT Service Delivery Support Users & Drive Service Excellence Resolve second-level support issues.
Global Spirits & Champagne company with the worlds most iconic brands.
Be Proud to belong empowered to perform & committed to care.
Convivial work culture Social Events Focus on sustainability.
Salary / Benefits
Product Allowance Social Events.
The Pernod Ricard Pact
Conviviality is our collective spirit ; it is in our DNA and connects us beyond borders. We are Createurs de convivialite.
Everyone is empowered to Craft your path and through nurturing an enthusiasm for innovation and growth you will own your career .
Pernod Ricard is a business with a soul. Being responsible in a safe and sustainable way is how we will cultivate the future .
Crafting premium spirits
Our products are more than just the liquid in the bottle. They are comprised of a combination of exceptional ingredients unique personalities and authentic moments of sharing all crafted with skill and passion.
Our ambition is to make Pernod Ricard spirits champagne and wine the preferred house of premium brands & experiences.
Your unique contribution
This is a great opportunity to gain experience within a global business in this 6-month fixed term contract. Based in our Barangaroo office you will report into the Associate Director Service Delivery APAC and offer first class customer service to the team in supporting and coaching new and existing employees with IT hardware and software operation.
We are looking for a convivial person who is focused on helping people to understand the broad range of IT systems and software which is used within Pernod Ricard. You will resolve the second level support issues which have been escalated from the external service desk.
Just like our iconic brands we can offer you a career with a perfect blend of benefits career opportunities ethical responsibility all mixed with our culture of conviviality.
This is a great opportunity to join a global company not only with a portfolio of iconic brands but with a leadership team who drive the agenda on career development empowering you to reach your full potential.
End-user IT Support
Provide timely resolution of incidents and service requests for Pacific users (desktops laptops mobiles O365 meeting room VC printing etc.) in person or remotely.
Office IT Operations
Manage IT assets lifecycle refresh (laptops mobiles) and maintain stock accuracy in ServiceNow.
Local Project Support
Act as onsite IT contact for office moves rollouts or global initiatives (network upgrades security deployments).
Vendor Coordination
Liaise with external providers (e.g. HCL telco hardware suppliers) to ensure smooth delivery of services.
User Satisfaction & Training
Build positive user experience through clear communication floor-walking and User training (coaching) when required.
Your collective spirit of Talent
As well as having a passion for challenge and being fiercely authentic you will also bring :
A strong hands-on knowledge of Microsoft Windows Microsoft 365 Teams etc.
Ability to troubleshoot IT hardware (laptop VC and meeting room equipment etc) and mobile device issues e.g. iPhone iPad etc.
Strong verbal communication with experience training others on applications.
Understanding on how to deliver a first-class customer care service and offer a Wow factor.
Ability to organise own work and prioritise according to incoming requirements.
Become a creator de conviviality
If you want to work for a Business with a soul who are connected beyond borders then press apply now and submit a formal application You too can be a Creator de Conviviality.
Alternatively send your resume and cover letter to with the job title in the subject line. (include salary expectations notice period & residency status).
Only those with full unrestricted working rights in Australia will be considered for this position.
Fun Stuff
Product allowance - Spirits & Champagne Tastings Product Education Flexi Work Office Drinks & Events Summer Hours
Serious Stuff
EAP Great Parental Leave Policy Skin Checks Flu Shots Income Protection Insurance University Supported E-Learning Platform Mental Health First Aid Skilled Workplace
Diversity & Inclusion at Pernod Ricard
We are proud to be awarded Employer of Choice for Gender Equality and believe that building richly diverse teams and an inclusive culture are integral to delivering our business strategy.
We are committed to creating a diverse environment and are proud to be an equal opportunities employer we welcome applications from diverse communities.
Key Skills
Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting
Employment Type: Full-Time
Experience: years
Vacancy: 1
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