About the Role
Are you an experienced administrative professional ready to step into a leadership role where you can make a real impact? Commercial Collective is seeking a highly organised, proactive, and people-focused Team Support & Administration Team Leader to support our Sales and Leasing team and oversee the daily operations of our administration department.
This role is perfect for someone who thrives in a fast-paced environment, enjoys leading others, and has a passion for delivering exceptional service and operational excellence.
Key Responsibilities
Administration Support
* Prepare, proofread, and distribute documentation including appraisals, agency agreements, vendor reports, and correspondence
* Manage listing file accuracy, compliance documentation, and campaign readiness
* Coordinate marketing materials, signboards, bookings, and campaign schedules
* Liaise with photographers, solicitors, conveyancers, auctioneers, and internal teams
* Handle key management, CRM updates, and enquiry responses
* Support auction preparation including documentation and vendor communication
* Maintain professional engagement with all clients, suppliers, and colleagues
* Assist in onboarding and supporting new property coordinators and agents
Team Leadership & Operations
* Oversee day-to-day operations of the administration team
* Provide coaching, training, and performance support to staff
* Allocate tasks and manage workflow, including leave coverage and priority setting
* Lead team meetings and regular check-ins
* Monitor compliance with internal processes and industry requirements
* Ensure accuracy, quality control, and timely completion of tasks
* Identify opportunities for process improvement and operational efficiency
* Act as the point of escalation for administrative queries and workflow challenges
* Support management with onboarding, reporting, and performance discussions
About You
* Professional and approachable with strong communication skills
* Detail-oriented, accurate, and committed to high standards
* Highly organised with strong time management abilities
* Proactive and solutions-focused, anticipating needs before they arise
* Reliable and adaptable, able to handle changing priorities
* Tech-savvy, confident using Microsoft Office, CRM systems, and new software
* A natural leader, capable of motivating staff and maintaining team cohesion
Experience & Skills
* Previous experience in an administrative support role
* Strong document preparation, formatting, and data-entry skills
* Proficiency in Microsoft Office
* Ability to liaise confidently with clients and stakeholders
* Strong organisational and multitasking skills
* Numeracy and basic accounting ability
* Professional phone manner and presentation
* Experience in team leadership, mentoring, or coordination
* Real estate or property administration experience
* Familiarity with CRM and listing platforms
* Understanding of sales/marketing campaign processes
* Experience with auction or vendor documentation
Why Join Commercial Collective?
Be part of a collaborative, supportive, and high-performing team where professionalism, innovation, and strong relationships are valued. We are committed to investing in our people and empowering them to do their best work.
Modern office across from the harbour and within walking distance of the beach
Quarterly KPI bonuses
Close to public transport
Apply now and be part of the Commercial Collective team. Contact our Executive Operations Manager, Kirsty Ford for a confidential chat.
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