Overview
Primary Details: Time Type – Full time, Worker Type – Employee, Location – Open to all QBE office locations, Type – Permanent, full time hybrid role, flexible working is available.
Key Responsibilities
* Undertake timely and accurate responses to all complaints and disputes, providing a fair and reasonable outcome for the customer.
* Proactively identify systemic causes of customer dissatisfaction and contribute to the development of solutions.
* Manage internal and external business stakeholder relationships.
* Provide SME support for internal stakeholder enquiries in relation to decisions, General Insurance Code of Practice and the Insurance Contracts Act.
* Ensure organisational obligations under the law and the General Insurance Code of Practice are adhered to when managing complaints and disputes.
* Prepare recommendations on process, product and service improvements to minimise recurrence or mitigation of issues.
About You
We are looking for a confident, resolution focused individual with a passion for delivering outstanding customer service. The ideal candidate should have extensive experience within a similar role and can apply their skills, knowledge and expertise to ensure positive outcomes.
* Confident individual with a strong background in dispute resolution.
* Extensive general insurance knowledge.
* Solid understanding of risk, compliance and policy.
* Provide gold‐standard service to customers and stakeholders.
* Solution‐focused mindset with excellent problem‐solving and relationship‐building skills.
* Ability to influence and negotiate with internal and external stakeholders.
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance work/life balance.
* Life Leave, supporting the life events we all experience.
* 18 weeks of gender‐equal flexible leave for all new parents, including paid super.
* A range of discounts on insurance products, car hire, hotels, goods and services.
Rewards & Recognition
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program; Platinum employer on the Australian Workplace Equality Index (AWEI); Ranked in the top ten in the AAGE Top Graduate Employers 2025.
Key Skills
* Analytical Thinking
* Complaint Management
* Conflict Resolution
* Critical Thinking
* Customer Value Management
* Financial Risk Management (FRM)
* Insurance Underwriting
* Intentional collaboration
* Managing performance
* Portfolio Management
* Risk Management
* Stakeholder Management
* Strategic Management
* Time Management
* Working Independently
How to Apply
* Application Close Date: 25/03/2026 11:59 PM.
* To submit your application, click "Apply" and follow the step by step process.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-18808-Ljbffr