About the Role
Our organization is seeking a skilled professional to manage day-to-day activities of insurer clients in Australia. This role involves providing building assessments, validating charges, and evaluating overall project viability.
Main Activities
* Triage and allocate service requests to our national specialist network.
* Validate scope, including cost verification, methodology auditing, and job relevance.
* Manage relationships with builders, insurers, assessors, estimators, and other stakeholders involved in building projects.
* Meet and exceed internal productivity, quality, and accuracy targets.
* Communicate effectively with clients on service progress.
* Ensure quality and cost assurance reviews for building requests.
* Collaborate with team managers to maintain network performance and capacity.
Requirements
* 3-5 years of experience in Property Claim and/or Construction roles.
* Self-motivation, customer orientation, and excellent interpersonal skills.
* Effective time and project management skills.
* Ability to make responsible decisions and communicate efficiently.
* Capability to meet targets and handle high-pressure environments.
* Results-driven, striving to meet and exceed Key Performance Indicators (KPIs).
* Desirable: insurance assessing and/or repair background, Builders License or Building Qualifications.