Entry Level Banking Customer Service based in Mascot
Your new company
Join a Purpose-Driven Bank in Mascot. Are you passionate about helping people and making a difference? Become part of a values-led organisation that puts customers first and supports ethical banking practices.
Your new role
As the first point of contact for our customers, you'll deliver outstanding service and support across a range of personal finance solutions. You'll play a key role in promoting banking products, resolving queries, and contributing to the success of our Customer Division.
Key Responsibilities:
- Build lasting relationships by understanding and responding to customers' financial needs
- Handle inbound enquiries across general banking, credit cards, loans, home loans, and online banking
- Promote relevant banking products and refer specialist enquiries where needed
- Manage daily transactions with accuracy and attention to detail
- Support branch operations and foster a collaborative team environment
- Open new customer accounts in line with internal procedures and regulatory standards
- Represent our values and commitment to ethical banking in every interaction
What you'll need to succeed
- Previous customer service experience (financial services experience is a plus, but not essential)
- Excellent communication and interpersonal skills
- Ability to build rapport quickly and effectively
- A proactive, team-oriented approach
- Confidence using technology and banking systems
- Flexibility to work a rotating roster (Monday-Friday 7am-7pm) and one Saturday per week (9am-5pm from home, with penalty rates)
- Australian Citizenship or Permanent Residency
What you'll get in return
- $63K-$65K + 13% - 14% super (based on experience)
- Hybrid Working: Enjoy a versatile model with 2 days working from home
- Training & Development: Comprehensive onboarding and ongoing learning opportunities
- Career Progression: Access to structured development pathways
- Community Impact: Paid volunteer leave to support causes that matter to you
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2956625
📌 Entry Level - Banking Customer Service
🏢 Hays
📍 Sydney