OverviewCyberCX Adelaide, South Australia, Australia1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The work we do mattersWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.With more than 1,400 team members across Australia, Current Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.How you will make an impactFocus on the successful delivery of Managed Security Services to CyberCX customers.
The Senior Service Delivery Manager will act as the conduit and advocate for the customer and CyberCX, ensuring services are being delivered in accordance with defined governance frameworks and customer contract obligations.Day to day you willDevelop and maintain relationships both internally, and externally with clients, to ensure the effective delivery of Managed Security ServicesEnsure the delivery of accurate Service Delivery reports to your clients/for your client projects in accordance with the Service Governance reporting frameworkEnsure the effective delivery of Managed Services in accordance with the CyberCX Service Governance frameworkEnsure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are metAct as a single point of escalation for assigned customer accountsEnsure effective delivery of Continual Service Improvement (CSI) initiatives to ensure improved efficiency, quality and customer experienceMentor Service Delivery Managers, providing guidance and assistance with customer escalations and disputesWork with the Customer Solutions team in a pre-sales advisory capacity to ensure service definitions and descriptions are accurateSkills & QualificationsTertiary qualification in Information Technology or Business AdministrationMandatory: ITIL Foundations V3Preferred: ITIL Foundations V4 with additional ITIL Capability certificationsAt least 5 years of prior experience in a similar role, with particular focus on information technology and cyber securityExceptional stakeholder engagement and communication skills with an ability to build credibility with senior leaders and internal working teamsStrong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the businessSkilled in responding to setbacks in an agile and resilient mannerInterested but don't meet every item listed above?
If you're excited about this role but your experience doesn't align precisely, please still apply.
You could be just the right person for this role and CyberCX.Please note that due to the nature of this role, it is a mandatory requirement that all applicants areAustralian citizenswith the ability to hold anAustralian Security Clearance.Great advantages for great peopleFlexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working stylesAll the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each yearSalary packaging options (such as a novated car lease)Health & Wellness program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aidersDiscounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and morePersonalised development planning, access to training and membership to industry organisationsEmployee interest groups and communities including a comprehensive Women in Cyber programA comprehensive reward and recognition program – with a special thank you every year on your anniversary!
Be yourself.We embrace diverse perspectives, experiences, and backgrounds.
Please let us know if you require support or adjustments to assist with your recruitment experience.We take security seriously.
We require all employees to complete background checks (including police and global sanction list checks) annually.Where appropriate, the CyberCX Talent Team will work with our preferred panel of agencies.
Fees will not be paid for unsolicited resumes that are submitted directly to hiring managers and not through our approved process.Seniority level : Mid-Senior levelEmployment type : Full-timeJob function : Project Management and Customer ServiceIndustries : Computer and Network SecurityReferrals increase your chances of interviewing at CyberCX by 2xAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 1 day ago#J-18808-Ljbffr
📌 Senior Service Delivery Manager
🏢 CyberCX
📍 Perth