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Customer service manager

Melbourne
Serco
Customer Service Manager
Posted: 5 March
Offer description

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You'll also have access to flexible benefits designed to support your wellbeing and growth, including:

* Supportive leaders who invest in your growth
* Flexible work-life balance arrangements
* Access to wellbeing and Employee Assistance programs
* Inclusive culture where everyone feels valued
* Long-term, government-backed contract stability
Make an impact at Serco

As a Client Services Manager in our Facilities Management team, you'll lead the delivery of cleaning services across allocated schools, ensuring we meet Minimum Service Requirements and uphold strong quality, safety and environmental standards. You'll build trusted relationships with school representatives while guiding and supporting your team to deliver consistent, high-quality outcomes. This is a hands‐on leadership role where you'll drive continuous improvement, champion safety, and create environments where students and staff can thrive.

As a Client Services Manager in the Facilities Management team, you'll make a positive impact by:

* Leading day-to-day cleaning service delivery across allocated schools
* Managing, coaching and supporting up to 37 cleaning team members
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