We are looking for a proactive and technically skilled Business Systems Support Specialist to take ownership of our Pronto Xi ERP system and provide hands-on support to the broader IT team. Working with all stakeholders, this role is critical in ensuring the stability, performance, and continuous improvement of our business applications and systems. You will act as the primary liaison between business users and technical teams, driving system enhancements, troubleshooting issues, and supporting day-to-day operations.
What you'll be doing
* Provide Level 1 and 2 support for business applications and systems, escalating to Level 3 or vendors when necessary.
* Assist with software deployments, updates, and integrations across the organisation.
* Support IT infrastructure projects and contribute to system improvement initiatives.
* Maintain application security and compliance with internal policies and external regulations.
* Participate in disaster recovery planning and testing for critical systems.Foster and promote the company, product, and brand in the market
* Administer and maintain the ERP system, including user access, configuration, and data integrity.
* Collaborate with business units to understand requirements and implement ERP enhancements or customisations.
* Coordinate with external vendors and Pronto support for upgrades, patches, and issue resolution.
* Develop and maintain documentation for ERP processes, configurations, and training materials.
* Monitor system performance and proactively identify opportunities for optimisation.
What we're looking for
* Proven experience managing Pronto Xi or similar ERP systems.
* Strong understanding of business processes across finance, supply chain, and operations.
* Solid background in working with large diverse teams
* Exerience working in a global organisation
* Attention and eye for detail combined with a high level of accuracy
Why work at Diversified?
At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. Inspired by challenge, driven by imagination, and fuelled by passion, we're a diverse and united team of innovators committed to the future - yours, ours, and the world's.
With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.
As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.
Join us and be part of something extraordinary.
Disclaimers:
* Diversified do not accept any unsolicited resumes from third party vendors.
* You must have full working rights and live in this location to apply for this job.
* Please note only shortlisted candidates will be contacted.
* Diversified is an Equal Employment Opportunity employer.
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