Overview
MYER is looking for a Campaign Manager - Engagement Delivery who will be responsible for executing and optimising Myer's personalisation strategy across key owned channels, including email, SMS, app, web, and in-store. This role leads a team of specialists, ensuring that personalised communications are delivered accurately, on time, and in line with Myer's customer engagement strategy to drive customer satisfaction and commercial impact.
About the role
* Provide coaching, support, and development to team to deliver operational excellence.
* Foster a collaborative, high-performance culture while implementing a continuous improvement mindset across campaign execution processes.
* Strong attention to detail, a commitment to quality, and a passion for customer engagement.
* Execute the personalisation program of work across eDM, SMS, App, Web, and in-store channels.
* Ensure communications are delivered in a timely, accurate, and personalised manner.
* Continuously optimise processes and strategies to enhance the effectiveness of the program. Implement a test-learn-optimise approach to continuously enhance program performance.
* Analyse data and feedback to drive actionable insights and optimise future campaigns. Develop and maintain reporting frameworks to track the success of the personalisation program.
* Provide regular updates to senior management on key performance metrics and program impact.
* Utilise data-driven insights to inform decision-making and strategic planning.
About you
* Extensive experience in a similar role, specialising in personalization and campaign delivery.
* Experience (preferred) in retail or eCommerce.
* Demonstrated experience managing and leading a team of high performing individuals.
* Proficiency in marketing automation tools, CRM, and customer data platforms.
* Strong project management skills, able to prioritise and manage multiple initiatives in a fast-paced environment.
* High level of proficiency with MS Office Suite (Excel, PowerPoint, Outlook).
* Demonstrated ability to create, present, and communicate business insights and strategies to stakeholders, including senior management.
* Strong problem-solving and critical thinking skills, with experience in designing customer journeys and processes based on data insights.
* Customer-first mentality, ensuring all strategies and communications are aligned with customer needs and perspectives.
Benefits to you
* Generous team member discounts on all Myer products, including team-member exclusive discounts.
* Access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
* A supportive leadership and team network to set you up for success.
* Career growth and succession opportunities across the business.
Other details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Marketing
* Industries: Retail
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