Solution Designer (contract) at Peoplebank for a federal government client. Contract dates are 08 December 2025 – 07 June 2026 with three 6‑month extension options. Locations: Adelaide, Brisbane, Canberra or Melbourne sites (on‑site working as required).
Responsibilities
* Design and implement workflows and business logic in ServiceNow to support automated ITIL normal change requests triggered via Azure DevOps pipelines.
* Collaborate with ITSM stakeholders to define risk‑based approval logic, automated scheduling, and deployment triggers.
* Ensure automated change outcomes are accurately reflected in ServiceNow, including automated closure or escalation for manual review.
* Contribute to updates of policy and procedural documentation supporting the automated change process.
* Support Azure DevOps test plan customisation to enable risk‑based decision logic.
* Navigate complex stakeholder environments and promote automation and risk‑based approaches.
* Lead solution design activities across ServiceNow and Azure DevOps.
* Manage design activities and develop sustainable, scalable solutions.
* Produce high‑quality solution intent, workflow, and risk documentation.
* Provide expert design advice and engage collaboratively with stakeholders.
Qualifications
* Hands‑on experience with ServiceNow DevOps Change Velocity and integration with Azure DevOps or similar platforms.
* Strong understanding of ITIL change management and automation.
* Demonstrated experience designing and implementing workflows and business logic in ServiceNow.
* Familiarity with Azure DevOps pipelines and test plan configuration.
* Excellent stakeholder engagement and communication skills.
* Ability to recognise system/process limitations and propose effective solutions.
* Strong documentation and design communication capability.
Desirable
* Experience with business situation analysis.
* Knowledge of quality management practices.
* Experience providing specialist technical advice.
* Programming or software development capability.
* Business intelligence experience.
* Systems integration and build experience.
* Measurement and metrics experience.
Due to security clearance requirements for this role, candidates must be Australian citizens with a Baseline security clearance.
Apply now for immediate consideration – contact Param Kaur on quoting Job Reference: #. The closing date for this role is 24 November 2026. Expression of Interest for other Solution Designer roles will remain open until 05 Dec 2026 .
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.
#J-18808-Ljbffr