* Location: Fiona Stanley Hospital, Murdoch, Perth.
* Security Monitoring License required, or willingness to obtain one.
* Regular Permanent role; 12-hour shifts: 10am to 10pm
* Hourly base rate $34.43
* Seeking experience in both control room operations and onsite patrolling.
Serco is a place where you can grow
Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
* A supportive and diverse workplace culture with trusted leadership.
* Access structured development pathways, leadership programs, and training opportunities.
* Access to mental health and wellness programs, including the Employee Assistance Program (EAP)
* A role where your work directly supports hospital safety and care
* Access to Employee Networks promoting diversity, inclusion, and belonging
Make an impact at Serco
The Safety and Incident Management Service (SIMS) team plays a vital role in keeping Fiona Stanley Hospital safe by responding swiftly and professionally to safety, security, and emergency incidents.
As a Control Room Operator at Fiona Stanley Hospital, you'll play a key role in maintaining a safe, secure, and efficient hospital environment. Working as part of the Safety and Incident Management Service (SIMS), you'll monitor and manage critical systems — including CCTV, alarms, intercoms, and access controls — while responding quickly and professionally to incidents across the site.
You'll be the eyes and ears of the hospital, helping ensure the safety of patients, visitors, and staff, and supporting seamless coordination between SIMS Patrol Officers, Facilities Officers, and hospital teams.
As a Control Room Operator, you'll make a positive impact by:
* Monitoring and managing CCTV, building management, and access control systems
* Responding to and escalating safety, security, and emergency incidents
* Coordinating Agility work orders and assigning tasks to on-site teams
* Managing customer queries and troubleshooting access or system issues
* Maintaining detailed records and incident logs with accuracy and professionalism
* Ensuring compliance with safety and hospital procedures
* Supporting after-hours operations, including door access and alarm monitoring
* Collaborating with team leaders to deliver high-quality, customer-focused service
* Provide a reassuring presence while supporting staff, patients, and visitors.
* Resolve conflicts and tough scenarios with empathy and confidence, using a calm and respectful approach.
Serco is a place for you
To be successful in this role you'll have:
* Certificate II in Security Operations (required)
* Strong written and verbal communication skills
* Proven ability to remain calm and composed under pressure
* Experience working in a fast-paced or control room environment (desirable)
* Excellent attention to detail and situational awareness
* Ability to manage multiple systems and tasks simultaneously
* A professional, customer-focused approach with a commitment to safety
* The competency to apply safe and appropriate physical intervention techniques when needed.
* Proven experience with handling conflict confidently and professionally, including responding to difficult or aggressive behavior.
* A composed nature who can work in a fast-paced, high-pressure, and at times confronting environment.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.