Seeking a Caring and Friendly Receptionist
At White Hills Dental Practice, our commitment extends beyond providing excellent dental care—we strive to create a welcoming, compassionate environment where every patient feels valued and at home. Our practice is built around relationships: we believe that truly knowing and caring for our patients, their families, and their individual stories is the essence of great healthcare.
About Us
White Hills Dental Practice is a trusted provider of comprehensive dental care, dedicated to the health and happiness of our local community. Our team is passionate about making a real difference in people's lives, offering high quality dental services with a personal touch. Whether a patient is visiting us for a routine check-up or complex dental treatment, we ensure every experience is comfortable, informed, and tailored to their unique needs.
We take pride in remembering our patients not just by their dental records, but by their faces, names, and the milestones in their lives. Our warm, family-friendly atmosphere means that everyone—from toddlers to grandparents—feels at ease the moment they step through our doors.
About the Role
We are looking to welcome a new team member who truly cares about people. The person we seek will be passionate about delivering high quality dental care and committed to fostering genuine connections with our patients. If you are someone who naturally remembers people by face and name, who loves to make families feel welcome, and who is eager to become a valued part of a caring community, we would love to meet you
Key Responsibilities
· Provide a warm and friendly welcome to every patient, ensuring they feel comfortable and cared for from the moment they arrive.
· Manage front reception duties, including answering phone enquiries, scheduling appointments, and responding to patient needs with empathy and professionalism.
· Process payments accurately and efficiently, maintaining confidentiality and sensitivity at all times.
· Follow up with patients after appointments, supporting ongoing care and building lasting relationships.
· Assist in the smooth day-to-day running of the reception area, ensuring all administrative tasks are completed with precision.
· Work collaboratively with dental practitioners and other team members to provide seamless patient care.
· Maintain a clean, organised, and inviting reception space that reflects the standards of White Hills Dental Practice.
What We're Looking For
· Passion for People: You genuinely care about others and are committed to making a positive difference in their lives.
· Relationship-Oriented: You remember faces, names, and stories, and you take pride in building connections with individuals and families over time.
· Friendly and Approachable: You greet everyone with warmth and a smile, making people feel welcome and at ease.
· Attention to Detail: You have an eye for detail and take care to ensure every task is completed accurately and thoughtfully.
· Service Focused: Providing excellent service comes naturally to you, and you are motivated by helping others.
· Mature and Professional: You approach your work with maturity, discretion, and reliability, handling sensitive information with care.
· Team Player: You work well with others, supporting your colleagues and contributing to a positive workplace culture.
· Experience: Previous experience in a dental practice is preferred, but not essential. Most importantly, you are eager to learn and committed to growing with us.
· Must have the right to work in Australia
· Experience with HICAPS or similar healthcare payment systems (preferred but not essential)
· Strong organisational skills with experience in appointment scheduling and calendar management (preferred but not essential)
What We Offer
· A supportive, friendly team that values your contributions and celebrates your successes.
· The chance to make a meaningful impact in your community by supporting families and individuals in maintaining their health and wellbeing.
· Ongoing training and professional development to help you excel in your role.
· A welcoming, modern work environment where everyone is respected and valued.
· Opportunities to build lasting relationships with our patients and become a familiar, trusted face in the community.
· Competitive remuneration, commensurate with experience.
Who Should Apply?
If you are someone who lights up when you see a familiar face, who enjoys making people's days better, and who takes pride in providing outstanding service, we invite you to apply. Whether you're an experienced dental receptionist or someone looking for a new challenge in a caring, community-focused workplace, your attitude and passion are what matter most to us.
Prior dental or healthcare experience is helpful but not required.
How to Apply
Please send your resume and a brief cover letter explaining why you'd be a great fit for White Hills Dental Practice. In your cover letter, we'd love to hear about:
· What draws you to working in a dental practice or healthcare setting.
· Examples of how you've built relationships and delivered great service in previous roles (inside or outside healthcare).
· What "caring for families" means to you, and how you'd bring that value to our team.
Please click apply now
Join Us in Making a Difference
At White Hills Dental Practice, every smile matters—both our patients' and our team's. If you are looking for a role where your warmth, attention to detail, and genuine love of people are valued, you may have found your new professional home.
We look forward to meeting you and welcoming you into the White Hills Dental Practice family.