Job Description
We provide immediate support to our members from a team of professionals, including safety, medical, and mental health experts. Our mobile app is available 24/7, offering on-site assistance for urgent situations.
Our platform gives our customers the insights they need to act on tomorrow's challenges today. We are expanding globally to make a positive impact on our customers and their people. Our approach is both technology-driven and human centred, aiming to transform workplace wellbeing with accessible, preventive care.
About this Role
This position involves telephone and messenger screenings to evaluate the medical and mental health concerns of our members. You will assess member conditions, prioritise care, make appropriate referrals, and perform critical follow-ups.
You will be required to work across a 24/7 rotating roster under the guidance of our Medical Director and Clinical Leadership team.
* Conduct telephone and chat-based screenings to assess medical and mental health concerns.
* Determine the urgency and criticality of member conditions to facilitate appropriate referrals.
* Coordinate with mental health services, emergency services, and other healthcare facilities as needed.
* Make necessary appointments on behalf of members and ensure continuous care by working with multidisciplinary teams.
* Provide referrals to counselling and partner services according to member needs.
* Carry out follow-up calls to evaluate the need for further assistance and support continuity of care.
Requirements
* A minimum of 4 years of nursing experience, with expertise in:
o Emergency and Triage trained.
o Telehealth or Critical Care (ICU) is highly desirable.
* Proven problem-solving skills with exceptional attention to detail.
* Strong organisational and time management skills, capable of working independently and within a team.
* Excellent communication and interpersonal skills, adept in both written and verbal exchanges.
* High level of self-motivation and proactive in enhancing personal performance.
* Confidence in using technology platforms and a commitment to ongoing professional development.
* Current registration with AHPRA without restrictions.
Key Requirements
Nursing Experience: Minimum 4 years, with expertise in Emergency and Triage, Telehealth or Critical Care (ICU)
Problem-Solving Skills: Proven ability with exceptional attention to detail
Communication Skills: Excellent written and verbal skills
Tech Savviness: Confidence in using technology platforms
Registration: Current AHPRA registration without restrictions