IT Service Desk Leadership Role
A forward-thinking IT professional is required to manage the day-to-day operations of our service desk.
* Develop and implement efficient service management processes (incident, request, problem, change)
* Coach, mentor, and develop a team of service desk analysts and technical support staff
* Establish key performance indicators for measuring service delivery and team performance
* Drive continual service improvement initiatives, process documentation, and root cause analysis
About You:
Proven experience in managing or leading an IT service desk or technical support function with excellent interpersonal and communication skills.
The ideal candidate has a strong understanding of IT service management principles and is able to build rapport across technical and non-technical teams.
Key Responsibilities:
- Develop and implement efficient service management processes (incident, request, problem, change)
- Coach, mentor, and develop a team of service desk analysts and technical support staff
- Establish key performance indicators for measuring service delivery and team performance
- Drive continual service improvement initiatives, process documentation, and root cause analysis
Skills and Qualifications:
* Proven experience in managing or leading an IT service desk or technical support function
* Strong knowledge of IT service management principles
* Excellent interpersonal and communication skills
* Ability to build rapport across technical and non-technical teams
Why Work With Us?
We offer a dynamic and supportive work environment that encourages growth and development.
Our company values innovation, teamwork, and customer satisfaction, making it an ideal place to build a career.
Apply Today!