Mulgrave Location
- WFH Opportunity
- 3 Month Temp
**About the company**
A leading provider of cleaning systems, cleaning products and services for leisure, households, trade, and industry worldwide. Environmentally friendly and making a noticeable difference in the lives of our people all over the world by providing effective, efficient solutions for everyday cleaning and watering tasks all over the world.
**About the role**
As a Temp Service Administrator, you will be answering incoming technical support requests and correspondence from all the company's customers, dealers and field service technicians. There will be a focus on invoicing in SAP, raising cost estimates, and assisting in the coordination of field service jobs. This role will be a minimum of 3 months, with an opportunity to extend for the right person.
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**Duties**
- Creating and managing cost estimations in line with customer and contract conditions
- Scheduling of work for field service engineers
- Ordering of spare parts for field service engineers
- Processing customer invoices in line with customer and contract conditions
- Resolving customer invoice queries
- Producing KPI reports for key customers
- Producing ad-hoc reports for customers
- Managing and recording of customer complaints
- Undertaking other activities related to the department and its operation
**Skills & experience**
- High degree of computer literacy
- Excellent customer service skills, gained through experience, ideally within an industrial equipment environment
- Previous experience working within a customer support or service desk environment
- Ability to organise, prioritise and deliver to timescales and remain calm under pressure
- Ability to follow problems through to conclusion
- CRM system and SAP use advantageous
**Culture**
Amazing supportive team to work with who offer continuous training ad career growth.
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**Benefits**
- Immediate start
- Attractive salary
- Supportive, friendly team environment
- Opportunity to work for hybrid working conditions after onboarding process.
**How to apply**
Click **APPLY **or contact Jo on 0424 056 426 for a confidential discussion. Veritas Recruitment
24992_167710446953623