Overview
Schneider's purpose is to create impact by empowering all to make the most of our energy and resources, bridging progress and sustainability for all. At Schneider we call this Life Is On. Our Mission is to be the trusted partner in Sustainability and Efficiency.
The Opportunity
Are you passionate about improving customer satisfaction and creating market stability? We are seeking a dedicated individual to provide technical support for Schneider Electric's Home and Distribution, Low-voltage and Industrial Automation Products as a Primary Technical Support Engineer in our Customer Experience team.
Based in Macquarie Park, NSW, this role reports to a Team Leader - Advanced Technical Support and supports our mission to be a customer-first advocate and connect our teams to provide a simplified, seamless experience.
Through innovation and digitisation, you will play an integral part as a change agent towards continuous improvement. As our Primary Technical Support Specialist, you will guide customers and SE businesses in selecting and implementing our products, ensuring customer expectations are met and business goals are achieved.
Responsibilities
* Majority of tasks will be around pre-sales assistance, with touchpoints on entry to mid-level post-sales support
* Identify and understand customer issues and expectations
* Deliver the primary level of technical support on our range of Electrical Power distribution and automation products in a timely manner
* Engage with internal stakeholders (Product marketing, sales, Pre-sales / PAE, customer care team, Advanced technical support) as needed
* Timely escalations to L2 Technical support team, including effective case enrichment practices
* Develop personal technical expertise on Schneider Electric's product range and contribute towards company knowledge resources (FAQs / Articles)
* Enhance customer satisfaction and refine customer management skills
* Contribute to lead / new opportunities identification during engagement with the customer
* Bolster the company's reputation by providing excellent customer service
About You
You are innovative and strategic, focused on defining and supporting new models of technical support to provide premium service to our customers. You are customer-obsessed in delivering extraordinary results and experiences for customers.
The following skills and attributes will be most relevant and support your success in this role:
* Diploma/Degree in Electrical / Electronics / Power / Process Automation / Mechatronic Engineering, or a related Trade Qualification with relevant experience.
* Fundamental understanding of Electrical Power distribution concepts, applications and related products
* Estimation experience (in electrical distribution products) and/or exposure to entry-level electrical fault finding is preferred
* Good business understanding in customer services, conflict resolution and related processes
* Advanced computer skills, data analysis, and a high-level awareness of local electrical standards
We're proud to be Time's #1 Most Sustainable Company in the World. Schneider Electric offers purpose, flexibility, and a culture that values inclusion, learning, and impact.
What we offer
* Flexible work arrangements and global family leave
* Competitive salary and share program options
* A supportive, inclusive team environment
Our Recruitment Process
* Apply online
* Virtual and in-person panel interviews
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers. If any candidates are submitted unsolicited, we will consider this as a direct candidate application and no fee will be payable.
If you're driven by purpose, technically skilled, and ready to make an impact - we want to hear from you.
Looking to make an IMPACT with your career?
When thinking about joining a new team, culture matters. Our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – are the foundation for a great culture and business success. IMPACT is your invitation to join Schneider Electric and contribute to turning sustainability ambition into actions, regardless of role. It is a call to connect your career with a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers — exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today
€36 billion global revenue; 13% organic growth; 150,000+ employees in 100+ countries; #1 on the Global 100 World's most sustainable corporations.
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is a core value. Our Trust Charter reflects our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to respond respectfully and in good faith to all stakeholders.
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