Skie is focused on delivering Salesforce solutions that allow better engagement, interactions and productivity through the world's leading customer success platform. Our young and dynamic company is always looking to create a positive impact on our people, clients, and community. With teams in Australia, Singapore, Thailand and the Philippines, we offer truly flexible working, a supportive environment to learn, grow and challenge yourself while immersed in a culture that embraces movement and mindfulness.
About You
You're a problem solver at heart. You love to tackle a business problem and find an elegant technology solution. Our ideal candidate will have a bachelor's degree or higher qualification and a minimum of two years relevant work experience. At least 5 years of relevant experience may substitute for a formal qualification. Previous work experience on Salesforce is essential.
Role Overview
The Salesforce Consultant works with customers collaboratively to deliver and implement Salesforce projects. At a high level, a Salesforce Consultant is actively involved in:
* The end to end technical delivery of Salesforce projects
* Design of Salesforce projects & solutions with a Solution Engineer
* Delivery and Deployment of Salesforce projects & solutions with a Project Management
* Collaboration with other Salesforce Consultants as part of a delivery team assigned to a Salesforce Project
Salesforce Consultants typically work as part of a wider project team and must collaborate with internal and customer stakeholders to realise successful business outcomes from a Salesforce project. Communication, troubleshooting, problem-solving and time management skills are essential and keys to success in this dynamic role.
* Communicate Everything: Clear, concise communication (verbal and written) to set customer and internal expectations and understanding of challenges and work items.
* Always prioritise quality: Do not compromise quality for speed or timelines; timelines and budgets can be negotiated, but quality cannot.
* Empathise with the customer: Understand why their solution is relevant and how it benefits them.
* Focus on Sustainability & Scale: Ensure deliverables are sustainable and scalable with support from teammates and the customer.
Responsibilities
* Delivery of customer projects
* Solution design with assistance from Solution Engineers
* Project Management framework provided by Project Management team with oversight and guidance
* Communicating directly with customers to gather information, validate requirements, and discuss project items
* Run/conduct scheduled and small/ad-hoc sessions with customers (requirements gathering, solution playbacks etc)
* Preparation of 'development ready' documentation for items that need Development Team assistance (APEX/coding)
* Preparation of project documentation
* Training material and videos
* Technical handover documentation
* Ongoing personal development on Salesforce products and services (Trailhead, Partner Learning Camp etc)
* Truly flexible working
* Travel opportunities
* New laptop provided (your choice, Mac or PC)
* Huge potential for career progression and professional growth
Skie is a committed equal opportunities employer.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology and Consulting
* Industries: IT Services and IT Consulting
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