Job Description WHAT YOU WILL BE DOING: In collaboration with the Reservations Supervisor and Rooms Division Manager, allocate room inventory with a special attention paid to group reservations; Accurately process both FIT and group bookings, including availability requests, confirmations, payment schedules, within the required timeframes; Establish a strong working relationship with our guests and clients; Establishing strong relationships and accuracy in addressing guest needs/requirements; Monitor and report on market trends to assist the Director of Sales and Revenue Manager; Produce reports and statistics as requested, including business turnaways and group forecasts; Assist with the management of payments, cancellations, rooming lists, and terms and conditions.