**About the Hotel**
Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.
**About the Role**
Reporting directly to the General Manager, you will be an integral part of the leadership team. You as an creative leader, you will assume overall leadership and responsibility for the development and management of the Housekeeping team to ensure quality and consistency that is expected from our guests. Your key duties include, but are not limited to the following:
- Responsible for staff management including rostering, recruitment, training and performance management
- Manage stores including linen, in room amenities, cleaning equipment and chemicals
- Conduct daily room inspections to ensure duties have been completed and that service standards have been met
- Ensure rooms are returned on time and to a high standard
- Work closely with the Maintenance team to ensure rooms are presented in the highest standard
- Training and development of Housekeeping Team Members
- Respond to staff and customer issues efficiently with a helpful attitude
- Engaging with team members and promoting a positive culture
**Skills and experience**
- Demonstrate strong leadership, organisational, time management and communication skills
- Be committed to delivering exceptional customer service and exceeding customer expectations
- Display exceptional interpersonal and people management skills
- Ability to work within a fast paced highly dynamic environment
- Strong work ethic with a desire to make a difference
- Have a high level of initiative and be able to think quickly on your feet whilst remaining focused on delivering a superb customer service
- Lead, motivate and inspire the team with your knowledge, passion and energy for hospitality
**Benefits and Perks**
- Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
- Extensive employee benefits & special rates with our partnership brands
- Recognition including a complimentary hotel stays
- Training and career development opportunities
**Why work for Accor?**
Accor is Australia's larget hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and leave every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
Click 'Apply' to begin your journey with us!
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.