We are seeking a highly skilled and motivated ICT professional to join our team as Senior IT Support Specialist. This role will involve providing level 1 and 2 service desk support to staff across the Northern Territory, including incident and asset management, application support, procurement, and escalation to external providers or vendors.
Key Responsibilities:
* Provide timely and effective resolution of technical issues reported by staff members
* Maintain accurate records of incidents, problems, requests for changes (RFCs), change history (e.g., additions/deletions/updates)
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