Guest Service Agent
Full Time $26.70/hr Mon-Fri, $33.38/hr Sat, $40.05/hr Sun (HIGA Adult Rate, jnr rates may apply)
Sea World Resort, Main Beach Gold Coast
Unbeatable Perks:
* Unlimited Free Access to our incredible theme parks!
* Complimentary Passes for friends and family to join in on the fun.
* Food & Retail Discounts on everything from dining to exclusive animal encounters.
* Village Employee Benefits App featuring discounts at over 65 top retailers.
* Exclusive Team Events and recognition awards that celebrate you.
* Reward Incentives with amazing prizes up for grabs.
* On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
* Professional Development Opportunities with training designed to grow your skills and career!
The Role:
Become the face of our resort! As a Front Office Superstar, you'll make every guest feel like a VIP from check-in to check-out. From handling reservations to resolving queries, no two days are the same, and each one is filled with energy and excitement.
What Your Day Looks Like:
* Warm Welcomes: Meet, greet, and leave lasting impressions with our guests.
* Effortless Check-Ins and Check-Outs: A friendly approach that makes guests feel right at home.
* Going the Extra Mile: Helping guests with luggage, providing information, and making sure every question is answered.
* Stay Organized: Prepare daily reports and manage arrivals so things run smoothly.
* Financial Savvy: Manage cash handling and reconcile accounts with precision.
Bring Your Skills:
* People-Centered: You're a natural at connecting with people and creating memorable experiences.
* Calm Under Pressure: Thrive in a fast-paced environment where teamwork is essential.
* Passion for Service: Driven by excellence and a genuine desire to make guests smile.
* Flexible Schedule: Ready to work weekends and evenings as needed.
* Bonus Points: Familiarity with Opera Property Management System is a plus!
Advertised: 08 Jun 2026 E. Australia Standard Time
Applications close: 07 Jul 2026 E. Australia Standard Time
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