Long Description Join Ericsson – Where Innovation Meets Impact Ericsson is a global leader in telecommunications technology and services, powering networks for over 1,000 operators in more than 180 countries. With over 40% of the world’s mobile traffic running through our systems, we are at the heart of digital transformation. Our mission is to drive the Networked Society — a world where everything that benefits from connectivity is connected — creating real impact for people, businesses, and communities. At Ericsson, innovation fuels everything we do. We offer market-based solutions that enable progress and promote sustainability. As a truly global company, we work across borders in 175 countries, fostering a diverse, inclusive, and high-performance culture where ideas flourish and careers grow. We are looking for a Support Engineer – RAN to join our team of experts. What You’ll Do As a Support Engineer, you’ll play a vital role in designing, developing, and maintaining technical solutions that align with customer needs and business goals. You’ll be a key player in both pre-sales and post-sales support, bridging the gap between customer expectations and technical execution. Long Description In your Customer Support role, you will: Analyze and resolve complex customer issues in line with SLAsProvide dedicated technical support and expertiseLead the Software Update Management (SUM) processSupport critical and emergency situations with effective troubleshootingEngage with internal stakeholders and design teams to drive resolutionEnsure timely and accurate responses to customer technical queriesContribute to solution deployments and continuous service improvement What We’re Looking For We value professionals who are technically strong, proactive, and customer-focused. The ideal candidate will have: Deep domain knowledge in telecommunications solutionsExperience in handling customer support cases, JIRA systems, and emergency responseStrong communication skills and ability to work in a multicultural, global environmentA passion for solving problems and delivering exceptional service Why Join Us? At Ericsson, you’ll experience a stimulating work environment with opportunities for continuous learning, career advancement, and global collaboration. Our people live our core values and are driven by a shared purpose — to shape a sustainable, connected future. Join our Team What skills will you bring? Strong knowledge about 5G/4G RAN latest features.Strong technical acumen for dealing with complex customer issues. Analyze customer technology, define business requirements, and participate in risk analysisStrong configuration knowledge of various RAN Solution in MSRBS/DSS/CAShould able do tracing and complex logs analysis for RAN 4G/5G NodesAct as a consultant for the customer to answer different technical queries related to technology and ProductGood knowledge of 3GPP specificationsMust have call flows, protocols, and Interface related knowledge in 5G RAN networkAbility to technically analyze and approve solution implementation for the customerAn exceptional troubleshooting skill is required to solve the customer issuesNeed to analysis Key Network Indicators and features related requirementsNetwork Design and Planning (NDP) experience with Ericsson will be preferredWell versed with the customer support and sales process Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: Australia (AU) || Melbourne Job details: Support Engineer