An exciting opportunity exists to join the team in the role of Guest Service Agent.Your Role-Effective management of all arrivals and departures ensuring that check in and check out procedures are followedProcessing new reservations and managing changes to existing bookingsMaximising room occupancy at best rates and use up-selling techniques to promote hotel services and facilitiesProcess and deliver in-room dining and mini barPreparation of daily reports as requiredWhat you will need –Ability to work nights and weekends is essentialPrevious experience using Opera Cloud is highly regardedPrevious experience in a hotel or customer service environmentExceptional customer service skills and an unwavering positive attitudeEye for detail and accuracyAbility to work on your own and as part of a teamIf this is the opportunity you have been looking for, then we would love to hear from you.Screening QuestionsDo you have your RSA?Can you work weekends and nights?Describe your customer service experience
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