Job Title: Customer Service Team Lead
A leading organization in Australia is seeking a passionate leader to oversee daily operations of a National Contact Centre.
* The ideal candidate will have at least 2 years of team leadership experience and exceptional communication skills.
This role offers a supportive workplace culture, opportunities for professional growth, and the chance to make a positive impact on customer service delivery across multiple channels.
Key Responsibilities:
* Lead a team of professionals to ensure quality participant-centered service delivery.
* Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements:
* Exceptional leadership and communication skills.
* Ability to work effectively in a fast-paced environment.
* Experience in customer service or a related field.