Job Title
We are seeking a skilled and experienced professional to fill the role of Area Manager – Greater Darwin. The successful candidate will be responsible for leading our dedicated teams across a diverse portfolio of community services supporting people who are homeless or at risk of homelessness.
About the Role
* This is an on-site position primarily based at our Darwin Office with opportunities to work from our key service hubs.
* The Area Manager will hold an essential leadership role with responsibility for three programs across three key locations, providing high-level strategic and operational leadership to ensure services are delivered to a high standard, in line with funding requirements and aligned to our values and vision.
Key Responsibilities
1. Lead the performance of operations and contract delivery across multiple services in the defined geography, managing up to 3 direct reports and a team of up to 35 staff.
2. Provide operational and strategic direction for service contracts, ensuring they are delivered within funding guidelines and meet compliance and quality standards.
3. Partner with internal stakeholders to ensure consistency, compliance, and continuous improvement across all services.
4. Oversee the development, preparation, and monitoring of operational budgets, reporting on service performance and addressing underperformance.
5. Support the Regional Leader and State Director in contract negotiations and provide strategic insights regarding workforce capacity and service delivery capabilities.
6. Drive workforce planning, recruitment, retention, succession planning, and the professional development of frontline managers and service teams.
7. Manage stakeholder relationships with local/state government, funding bodies, and community organisations to build our presence and advocate for client needs.
8. Contribute to local service strategy aligned with national direction; identify opportunities for growth and innovation across the service portfolio.
9. Promote and model values-based leadership to build a culture of openness, accountability, and high performance.
10. Take an active role in regional committees, sector groups, or membership bodies to represent us and influence local service outcomes.
Requirements for Success
* Tertiary qualifications in Community Services or a related field, and equivalent experience.
* Minimum of 3-5 years' management experience in the community services or not-for-profit sector, preferably overseeing medium-sized, geographically dispersed teams.
* Experience and knowledge of First Nations cultural systems and protocols.
* Demonstrated success in leading multiple programs and contracts in a fast-paced, compliance-driven environment.
* Proven ability to deliver business outcomes on time and within budget while managing competing priorities and tight deadlines.
* Extensive experience in people management, coaching, and developing frontline leaders through periods of change.
* Strong understanding of government contracting processes and legislative frameworks within the community sector.
* Highly effective interpersonal and communication skills, with the ability to tailor messaging for diverse audiences and build strong collaborative relationships.
* Sound knowledge of financial and resource management processes, including the use of Microsoft Office Suite.
* Strong local and Territory-level knowledge of social issues impacting people that are homeless or at risk of homelessness.
* Demonstrated capacity to observe, identify and act on business opportunities and service gaps.
* A proactive, action-oriented, and solution-focused leadership style with a commitment to our values.
* A current unrestricted driver's licence is essential.
Benefits
We offer a range of employee benefits, including:
* Rewarding work – every day you know you're making a real difference.
* Not-for-profit salary packaging, reducing your tax.
* Extra leave available, including an additional public holiday, additional annual leave day on your work anniversary, and the opportunity to purchase further annual leave.
Our Culture
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment, actively supporting and encouraging people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.