Technical Support Engineer - (Sydney, Australia)Join to apply for the Technical Support Engineer - (Sydney, Australia) role at Perforce SoftwareTechnical Support Engineer - (Sydney, Australia)Join to apply for the Technical Support Engineer - (Sydney, Australia) role at Perforce SoftwareGet AI-powered advice on this job and more exclusive features.Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.Position Summary:We are looking for an individual who is curious, collaborative, independent, and innovative. As part of the team, you will work directly with customers, solving complex technical issues in our own products and related technologies. You will manage cases, reproduce issues, file bugs, devise and implement workarounds, monitor self-service support channels, and create and improve knowledge content. You will work closely with Professional Services, Sales, Engineering, Product teams, partners and more to help our customers derive value from Delphix products.Responsibilities:Perform case backlog management and provide customer communication as defined by documentation standardsReproduce product issues in-house, recommend solutions/workarounds and collaborate with Engineering on escalated issuesWork cross functionally with Engineering, Professional Services, Pre-Sales and other groupsCreate new and improve existing knowledge content that is shared with customers and co-workersOccasional travel may be required, generally two week a year or lessThis job may require weekend and holiday coverage via rotation across the teamRequirements:3+ years of experience & related educationTechnical degree (CS/IT/Eng/ITSec) or equivalent experienceStrong customer relationship & interpersonal skillsDemonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or teamDemonstrated history of strong analytical, troubleshooting, and debugging skillsUnix and Linux system administration skillsExperience with a RDBMS, especially backup and recovery for Oracle and MS SQL ServerOperating System Skills: Linux, Unix, Windows ServerNetwork Troubleshooting (TCP/IP, routing protocols)Awareness and understanding of related emerging technologies and practicesPreferred, but not required:Extensive experience with either Oracle RDBMS, (including clustering, recovery, and multitenant configurations)Microsoft SQL Server RDBMS (including availability groups, indexes and constraints, and performance tuning)Experience with data virtualization, hypervisors and cloudAbility to read "C" or Java codeAbility to script in Shell, Python, etc.Experience with data masking or ETL technologiesExperience troubleshooting distributed components/services and log analysisExperience with crash dump analysis for UnixExperience with ZFSData storage, backup, and/or archiving knowledgeCome work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!www.perforce.comPlease click here for: EOE & Belonging Statements | Perforce SoftwareSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Perforce Software by 2xSign in to set job alerts for “Technical Support Engineer” roles.Sydney, New South Wales, Australia 5 hours agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoMainframe Technical Support Engineer (Australia, Sydney, Remote)Dedicated Linux Desktop & Devices Support Engineer - SingaporeMainframe Technical Support Engineer (Remote, Australia, Sydney)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoMainframe Technical Support Engineer (Australia, Sydney, Remote)Sydney, New South Wales, Australia 1 day agoLane Cove, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 6 days agoDeloitte Global | Network Security EngineerSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoLane Cove, New South Wales, Australia 1 week agoNorth Sydney, New South Wales, Australia 6 days agoField Service/Installation Engineer - Brisbane, QLDSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoWe’re unlocking community knowledge in a new way. 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