This is a Lead Field Engineer – Communications Services Officer role with Unisys based in Canberra, ACT, AU Unisys Role Seniority - mid level More about the Lead Field Engineer – Communications Services Officer role at Unisys What success looks like in this role: Unisys is a global information technology company that delivers innovative solutions to clients across various industries. In Australia, Unisys offers a dynamic and inclusive work environment where employees can thrive and grow their careers. The company is known for its commitment to excellence, cutting-edge technology, and a collaborative culture that encourages creativity and innovation. Prospective candidates can look forward to working on exciting projects that make a real impact, with opportunities for professional development and career advancement. Join Unisys and be part of a team that is shaping the future of technology in Australia and beyond. Role Outline As a Communications Services Officer (formal messaging system), you will be responsible for providing comprehensive support for Messaging desktop and server applications, ensuring real-time monitoring of message traffic through Messaging Systems. Your duties will include: Message actioning and distribution, user account management, and after-hours notification. Provide user training in Messaging applications and manage local accounts to maintain messaging capability. You will work in 3-person shifts across 24/7. You will be successful in this role if you have: Proven experience in a Messaging desktop environment performing message delivery and distribution, and account administration in a protected network environment Minimum of 3 years in supporting Messaging support environment Effective verbal and written communication skills Problem-solving abilities and an analytical mindset. This role requires a mandatory NV2 AGSVA security clearance. LI-LO2 Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Unisys team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing support for Messaging applications User account management User training Key Strengths Messaging desktop environment experience ️ IT support services delivery ️ Effective communication skills Problem-solving abilities Customer service focus Team collaboration A Final Note: This is a role with Unisys not with Hatch.