About This Role
This pivotal role is an exciting opportunity to drive meaningful impact by utilising expertise in HR systems.
As a Workforce Systems Advisor, you will leverage your skills to improve system performance and efficiency while making a difference in the lives of others.
Key Responsibilities
* System Support: Provide timely and accurate resolution for employees and People Leaders on Workday queries.
* User Experience: Monitor system usage, identify issues, and deliver solutions to enhance the user experience.
* Casework Management: Manage and resolve cases through ServiceNow with clear communication and complete documentation.
* Testing and Configuration: Contribute to system testing, configuration, and updates to ensure changes meet business needs and compliance standards.
* Process Improvement: Identify and implement process improvements that enhance system performance and efficiency.
* Training and Development: Deliver training, user group sessions, and guidance to build confidence and capability in Workday and related processes.
* Collaboration: Collaborate with HR, IT, Payroll, and external providers to resolve complex issues and support continuous improvement.
* Support Materials: Maintain up-to-date support materials, user guides, and knowledge resources for staff across the organisation.
Requirements for Success
* Workday Experience: Proven experience using Workday across HR, Recruitment, Onboarding, and Absence modules.
* System Support: Confidence providing first-level system support and troubleshooting queries.
* Communication Skills: Strong communication skills with a customer-focused and approachable style.
* Analytical Mindset: Analytical mindset with the ability to solve problems and prioritise effectively.
* Process Improvement: A proactive approach to improving processes and enhancing system performance.
* Collaboration: Ability to collaborate and build positive relationships with a range of stakeholders.
* Organisation and Attention to Detail: Strong organisation and attention to detail with accurate documentation skills.
* Flexibility and Resilience: Flexibility and resilience to manage competing priorities in a fast-paced environment.
About Our Culture
We foster an innovative and inclusive culture that values our team members' growth and contributions. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.