We are seeking a skilled professional to fill the role of Domestic Transport Expert. The successful candidate will have extensive experience in domestic transport or related logistics/supply chain areas, coupled with technical knowledge.
The ideal candidate will be able to work collaboratively with customers and development teams throughout the lifecycle of new features, providing solutions to complex issues and delivering high-quality customer service.
In addition to their technical skills, the successful candidate will possess excellent communication and collaboration skills, with the ability to look beyond the surface of an issue and identify root causes.
Responsibilities
* Investigate and provide solutions to complex issues
* Deliver high-quality customer service in the form of 2nd/3rd line support
* Write up requirements for new features and functionality
* Assess existing functionality and recommend areas for improvement
* Document supporting content and release notes
* Analyse and document processes
* Identify and evaluate inefficiencies and recommend optimal business practice and system functionality/behaviour
* Troubleshoot problems in a timely manner
* Product development review (UAT/QA) for software fixes and new features
About You
You will be a clear communicator and attentive listener, with a knack for finding the root cause behind every problem. You will thrive in challenging situations and appreciate the dynamics of a flexible, flat-structured work environment.
Your Knowledge and Understanding
* Extensive experience in domestic transport or related logistics/supply chain areas
* Knowledge of Transport Management Systems (TMS)
* Strong communication and collaboration skills
* Ability to demonstrate self-driven learning and self-development
* Software product background is advantageous
About This Role
This is an exciting opportunity to join our team and contribute to the development of innovative solutions that empower the supply chains of the world.
You will have the opportunity to work with a talented team of professionals who are passionate about making a difference in the logistics industry.
We offer a dynamic and supportive work environment that encourages personal and professional growth.
This role offers the chance to develop your skills and expertise, working on challenging projects and collaborating with stakeholders across the organisation.