Campus Location: Blacktown, Australia | North Sydney, Australia | Strathfield, Australia
Job No: APTAV #016
Work at our Sydney campuses with a cafe, gym, library and car park on site
17% employer superannuation, salary packaging, and generous leave provisions
Full time, fixed-term contract (12 months)
This role supports our North Sydney, Strathfield and Blacktown campuses on an ad-hoc scheduled basis, with days scheduled as required to cover operational needs
About the role
Operating within Campus Services, the Technology Support Officer (NSW) delivers a client focused experience using service management tools, processes and reporting, to support the university community and audio-visual enabled spaces. The primary focus of the role is the remote day-to-day support of technology and IT services used by staff, students and university visitors that form part of the ACU Information Technology environment.
To be successful, you'll possess highly effective communication skills to understand technical problems or requests and have specialist technical knowledge and skills to triage and resolve service requests and provide advice and solutions. The position requires working rostered hours which may include after hours and nominated weekend support. This is a floating role supporting our North Sydney, Strathfield and Blacktown campuses on an ad-hoc scheduled basis. You will be required to work primarily at the North Sydney campus, but with days scheduled as required to cover operations needs on the other two campuses.
Responsibilities
- Provide remote day-to-day support of technology and IT services used by staff, students and visitors.
- Use service management tools, processes and reporting to triage and resolve service requests.
- Offer advice and solutions to users and maintain a high level of customer experience.
Requirements / Qualifications
- Effective communication skills to understand technical problems or requests.
- Specialist technical knowledge and skills to triage and resolve service requests.
- Ability to work rostered hours, including after hours and weekend support.
Contact
General enquiries can be sent to Jon Morecroft, National Manager, Campus Services at: (emailprotected)
What we offer
- Total remuneration valued to $101,464 - $109,838 total rem (pro rata) pa, including salary component $85,739 - $92,815 (pro rata) pa (HEW 5), employer contribution to superannuation and annual leave loading.
- 17% employer superannuation contributions to eligible continuing and fixed-term staff.
- Annual leave loading equivalent to 17.5% of four weeks' salary pro rata, dependent on commencement date.
- Versatile work arrangements, study leave, a variety of leave provisions and salary packaging.
Applications
Applications close: 07-OCT-2025 at 11:59pm AUS Eastern Standard Time
Candidates must hold Australian work rights to apply for this position. For permanent/ continuing roles, applicants must have permanent work rights. For further information visit Immigration and Citizenship (homeaffairs.gov.au)
ACU is committed to fostering an inclusive workplace culture that values diversity and enables our people to reach their potential. We welcome candidates from all backgrounds and lived experiences. ACU offers support for candidates that may require adjustments through the recruitment process. Please contact (emailprotected) to discuss your requirements in confidence.
About ACU
Australian Catholic University (ACU) is an inclusive community which welcomes students and staff of all beliefs. ACU has over 2,500 staff supporting more than 34,000 students across eight campuses — Ballarat, Brisbane, Canberra, Melbourne, North Sydney, Strathfield, Blacktown and Rome.
ACU is a Catholic university and a public institution within the Australian higher education sector. Our mission and values form the core of who we are as an organisation and guide our commitment to learning, research and community engagement.
ACU does not accept candidate applications submitted by external recruitment agencies through the ACU careers website.
#J-18808-Ljbffr
📌 Technology Support Officer (NSW)
🏢 Australian Catholic University
📍 Municipality of Strathfield