Customer Experience Lead
We seek an experienced professional to lead our customer experience team in a dynamic and growing environment. This role requires strong leadership and communication skills, with a focus on delivering exceptional service.
The ideal candidate will have excellent people management skills, with experience working in a fast-paced customer-centric environment. They will be responsible for coaching their team to deliver high standards of service, ensuring efficiency and effectiveness in all aspects of the job.
* Lead a team of customer service representatives
* Develop and implement effective customer service strategies
* Assist with daily operations, including room requirements, servicing, and pre-arrival checks
The successful candidate will be flexible, available to work Monday-Friday with occasional weekends, evenings, and public holidays. A suitable level of fitness and a positive attitude are essential.