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Product Manager, Simple Loan Offer Experience – Apply With Ease
* You're an accomplished Product Manager, driven to deliver exceptional outcomes
* We're committed to delivering outstanding customer experiences
* Together we can achieve big goals and empower our customers
See yourself in the team
The Apply with Ease Crew looks after the home loan application, purchase and settlement experience for our customers, as well as the systems that support our staff in delivering best in class customer service.
This role sits within the Simple Loan Offer Experience Squad in Apply with Ease. This squad is highly diverse and autonomous with a mix of Product Managers, Engineers and Design; meaning that you can deliver on proposed changes at pace with limited dependencies across the Crew or domain. The squad purpose is focused on simplifying the home loan offer, enabling the customer confidence to read, sign and return their documents.
Do work that matters
You will report to the Product Owner (Simple Loan Offer Experience) for your day-to-day delivery and a Chapter Lead to support your performance and career development.
As a Product Manager, you will deliver clear business requirements for development, contribute to development of great customer experiences by simplifying the offer process and ensuring the product/service remains safe and compliant.
Additionally, you will:
* Understand and represent the voice of the customer
* Identify, lead and deliver on multiple pieces of work to ensure our features are market competitive and delivers value to customers.
* The opportunity to work with groundbreaking AI technology to deliver new and exciting experiences for our customers.
* Review customer break points in the product life cycle to identify and deliver customer experience improvement opportunities in the portfolio.
* Work closely with key stakeholders to deliver change for our customers to improve customer experience and outcomes
* Partner with Risk and Compliance to proactively identify and manage operational and other risks in the portfolio.
* Assist with developing and delivering on a roadmap of initiatives targeting at improving the home loan offer and acceptance process.
We're interested in hearing from people with:
* Previous product management experience, within financial service (required)
* A proven track record of delivery of high impact initiatives that drive customer value
* Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
* Strong problem-solving and stakeholder management skills
* Strong planning and time management skills with the ability to deal with competing priorities
* Strong written and verbal communication and influencing skills
What's in it for you?
This is an excellent opportunity to broaden your skills and experience in a Product Manager role. This role will give you significant exposure to multiple teams within Home Buying and broader which will allow you to build knowledge in various areas.
We operate in a hybrid working environment, meaning a blend between being in the office and working remote.
If this sounds like you, apply today
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 16/08/2025
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Product Management and Marketing
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