Position SummaryEmployment Type: Full timePosition classification: ICT Help Desk TechnicianRemuneration: $55 000 to $70 000 per annumRemuneration: $1 058 to $1 346 per weekResponsibilitiesProvide prompt, efficient and effective helpdesk assistance to a variety of usersUtilising computer software to complete IS functionsComplete daily data control processing of asset provisioning lifecyclePerform daily operations of checking backups and escalating issuesAssist IS Trainee/s to understand the environment and train them on processes requiredWhere required provide afterhours support and participate in on-call rosterDeal with confidential information appropriatelyWork collaboratively with stakeholders while adhering to privacy and confidentiality policiesBuild and maintain strong relationships with internal and external stakeholdersIdentification of application owners and data custodians, and identification of their roles and responsibilitiesQualifications and Selection CriteriaDemonstrated previous experience in an IT Service Desk or Desktop Support roleExtensive experience in the provision of first and second level ICT Support with a Customer Service focusExtensive experience in supporting the Microsoft Technology Stack including Windows 10/11, MS Office / 365, SCCM, SCOM, InTuneExperience in VMWare, Veeam, and HPE StoreOnce environmentIntermediate networking knowledge.
(HP, Aruba desirable)Experience in the provision of support via multiple engagement methods and via differing methods of delivery including Remote Support technologies and site visitsExperience in the deployment of ICT Assets ranging from Desktops, Laptops, Tablets and Multi- Function DevicesExperience in basic Database Management (desirable)Experience in the procurement of ICT equipment including the selection of Standard ICT Devices (desirable)How to ApplyA cover letter that addresses the 'Key Selection Criteria' (maximum 2 pages)A detailed resume (including 2 professional referees)Submit your application on our website and complete the Application for Employment form.Vaccine Preventable Diseases (VPD) RequirementsIt is a mandatory condition of employment that some roles within our hospital require you to be vaccinated, and remain vaccinated during your employment, against some or all of the following vaccine preventable diseases; Measles, Mumps, Rubella, Varicella (Chicken Pox), Pertussis (Whooping cough), and Hepatitis.
Mandatory vaccination requirements for this role will be discussed further with applicants throughout the application process.BenefitsAttractive salary packaging options: Up to $15900 annually towards household expenses and an additional $2650 annually towards meals and entertainment expensesMonthly staff BBQ, Employee of the Month Awards and an Annual awards evening to recognise our outstanding employees and their contributionsMorning and afternoon tea provided dailyRelocation assistance may be available through SmartsalaryActive social club providing opportunities to build connections and establish yourself in the communityFind out more about why The Friendlies is a excellent place to work at : The description previously contained duplicate informational sections about the hospital facility and generic branding text not essential to the role.
The refined description focuses on the ICT Help Desk Technician position, its responsibilities, qualifications, application instructions, and benefits.
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📌 Ict Help Desk Technician
🏢 Recognized
📍 Bundaberg Central