At Semperis, we are on a mission to be a Force for Good. To achieve this goal, we focus on creating an employee experience rooted in purpose, growth, and balance.
Job Description:
* You will be an essential member of our Technical Delivery team.
Solving technical issues and providing exceptional customer service is key. You will be responsible for maintaining high customer satisfaction levels by troubleshooting complex problems and delivering personalized support on our security and identity products offered to customers. Furthermore, you will be integral in shaping future product development by listening to customer challenges and providing ongoing feedback to our management, Product, and R&D teams.
Key Responsibilities:
* Troubleshoot technical and operational issues.
* Develop and maintain in-depth knowledge of our primary products assigned to support.
* Monitor the Support Queue to ensure all SLA are being met.
* Experience with Active Directory Management and Cloud technologies like Azure, AWS, and Google.
* Tracks and updates all customer support issues within our CRM platform.
* Create Knowledge base articles on regular basis.
* Ability to define problems, collect data, establish facts, and draw valid conclusions.
* Successfully anticipate, identify, and resolve issues/concerns both internally and externally.
* Develop and present solutions to appropriate parties.
* Maintain expert knowledge of our products to develop and present unique solutions.
Requirements:
* Fluent English and experience working in region for international organizations.
* The manager will be located outside of APJ.