Roles and Responsibilities
- Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation, and status updates for the project.
- Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
- Provide hands‑on configuration and customization of Microsoft Endpoint Manager.
- Participate in end‑to‑end implementation planning, including project management, issue management, communication and change management.
- Provide best‑fit architectural solutions, technology consultation, scope definition, sizing of work, and implementation of solutions that differentiate technology and ensure high quality technical solutions for Windows 10 technologies.
- Enterprise‑level device management, device roll‑out strategy, persona management, and continuous improvement of end‑user experience with modern devices.
- Regularly collaborate and influence business stakeholders and IT management, owning IT delivery modules.
- Lead IT projects and operations in large enterprise environments with numerous stakeholders and multiple service providers.
- Work well under pressure and take ownership and accountability for services.
- Act as liaison on behalf of the client on significant, complex, or technical issues with service providers, external practitioners, and industry representatives.
- Lead, plan and manage service provider activities and work streams to deliver project outputs.
- Manage a range of stakeholders and subject‑matter experts to ensure operations and alignment to business needs.
- Assist with ITSM processes, SOPs, and user‑guide development in support of technical activities.
- Arrange and engage with various integration forums and internal governance committees.
- Develop smooth working relationships between all parties in the support model to ensure best possible service delivery and user experience.
Mandatory Technical Skills Required
- Enterprise release management expertise for Windows components.
- Microsoft MECM and/or Intune.
- SOE, Task Sequence (PowerShell scripting).
- Windows image management.
- Servicing and advanced group policy management.
- Microsoft Analytics.
- Windows OS patch management.
- M365 implementation.
- Migration & maintenance.
- Windows OS & Office features.
- Security updates.
- Intune application packaging & conversion.
- Intune Windows & mobile device management.
- Intune device configuration profiles.
- Intune application configuration policies.
- Compliance policies.
- Azure AD.
- Conditional access.
- Mobile application management (MAM).
- Hands‑on or knowledge of all types of deployment profiles for Windows 10 (Intune‑Azure AD, hybrid Azure AD & Co‑management).
Nice to have Technical Skills
- Microsoft Windows 10, MECM, Azure certifications.
Soft Skills
- Work in a global delivery setting.
- Excellent analytical and troubleshooting skills.
- Excellent verbal and written communication.
- Working knowledge of industry best practices and implementation experience of Microsoft Endpoint Management products.
- Ability to move fast and drive business value and results.
- Willingness and flexibility to learn recent technologies, scale up quickly and adapt to different roles as the situation demands.
- Experienced in writing RFP solutions and presentations.
Be careful — don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr