Job Title: Fleet & Technology Support Specialist
The Fleet & Technology Support Specialist plays a vital role in ensuring the operational performance of our fleet management department. The ideal candidate will be responsible for bridging technical and commercial functions, providing strategic reporting, and delivering expert technical guidance to optimize fleet efficiency.
Key Responsibilities Include:
1. Fleet Operations:
* Perform daily operations of the fleet management department.
* Deliver tailored fleet reporting and insights to corporate and major account customers.
* Collaborate with account managers to drive fleet efficiency and reduce operational costs.
* Contribute to the development and review of national fleet proposals.
2. Telematics & Technical Support:
* Support our telematics system across a national fleet.
* Provide expert technical support to technicians for diagnostics and fault resolution.
* Interpret and design wiring diagrams for telematics installations.
* Engage with development teams to ensure system reliability and performance.
3. Customer & Vendor Engagement:
* Support telematics setup during new fleet rollouts.
* Support key stakeholders to ensure systems are configured, maintained, and supported effectively.
4. Continuous Improvement:
* Identify and implement process improvements across fleet systems and reporting.
* Provide data-driven insights to support strategic business decisions.
* Support or lead fleet-related projects as directed by senior management.
Education and Experience Requirements Include:
* Trade qualification in Electrical, Mechanical, or related field (essential).
* Experience in fleet, telematics, or technical service roles.
* Experience working with similar equipment is highly regarded.
* Proven expertise in telematics systems is essential.
Skill and Attribute Requirements Include:
* Strong diagnostic and fault-finding ability.
* Able to read and create electrical schematics.
* Advanced data reporting skills (Excel, Power BI, etc.).
* Excellent communication—able to simplify technical concepts for any audience.
* Project coordination, strategic thinking, and customer-first mindset.
* Collaborative, detail-focused, and results-driven.