Job Overview
We're seeking a seasoned IT leader to spearhead our Enterprise Systems and Service Excellence team. As an ideal candidate, you'll possess strong leadership and customer service skills, with at least 5 years of experience in senior IT roles.
The role involves managing a frontline Service Desk, overseeing mission-critical systems, and ensuring effective stakeholder engagement. Key responsibilities include:
* Developing strategic plans to enhance IT service delivery
* Leading high-performing teams to achieve exceptional customer satisfaction
* Collaborating with stakeholders to identify and prioritize business needs
This is a great opportunity for a motivated professional to take on new challenges, drive business growth, and develop their leadership skills.
Key Requirements
To succeed in this role, you'll need:
* Proven track record of leading cross-functional teams
* Strong communication and interpersonal skills
* Ability to analyze complex problems and implement solutions
You'll also need to stay up-to-date with the latest industry trends and best practices.
Benefits
We offer a competitive salary, flexible working arrangements, and opportunities for professional development.
About Us
Our organization values innovation, collaboration, and customer excellence. We're committed to creating a positive work environment that fosters growth and success.