Job Title: Global Travel Sales Professional
Overview:
As a key member of our sales team, you will be responsible for delivering exceptional customer experiences to hundreds of thousands of explorers across the globe. Reporting to the Trade Sales Team Leader, you will focus on increasing passenger numbers and creating a seamless customer experience that exceeds expectations of our trade partners and customers.
Key Responsibilities:
1. Actively sell all Topdeck & Back-Roads products and be responsible for all aspects of the booking process from initial enquiry to trip departure.
2. Full ownership & accountability for the booking process from start to finish.
3. Upsell where possible (e.g., flights, insurance, additional services as required).
4. Effectively manage all communication channels as required (phone, email, chat, social).
5. Actively pursue & follow up enquires to close the sale and actively increase conversion.
6. Ensure all enquiries are responded to in a positive and timely manner adhering to our 2 – 12 hour turn around. Internal and External communications. Social Media where required.
7. Ensure all processes & procedures are read, understood and adhered to. This includes customer data, finance, payments, general administrative support to the Global Touring Customer Service Teams.
8. Continuously strive for a high standard of customer service and customer experience.
9. Actively build rapport with key agents to facilitate relationships & repeat bookings.
10. Attend travel & trade shows/EXPOS as required. This may require time away from home.
11. Assist with ad-hoc tasks distributed by Team Leaders or the Customer Service Manager.
Responsible and Sustainable Responsibilities:
* A commitment to improving recycling processes within our offices.
* A commitment to stopping the use of all single-use plastic items in our offices.
* A commitment to promote the use of reusable items such as Tupperware and water bottles in our offices.
* A commitment to protect our company culture of openness to all people regardless of gender, age…
Experience & Role Requirements:
* Experience & a passion for sales.
* Exceptional customer service skills.
* A high level of attention to detail.
* Exceptional time management and organisation skills.
* Professional written and verbal communication skills.
* Some travel required - domestic with some international.
* Thorough knowledge of all Topdeck & Back-Roads products.
Key Behaviours:
* A passion for all things travel related.
* The ability to think outside the box, be proactive and use initiative.
* Actively live the Global Touring Brands and support the growth of the business.
* The ability to work autonomously with little direction.