About This Opportunity
The End User Computing (EUC) team provides high-quality technical support to University staff and teaching spaces, ensuring a reliable and effective digital working and learning environment. This role is responsible for delivering first- and second-level IT support, maintaining end-user devices and teaching space technology, and providing exceptional customer service in a fast-paced, customer-focused environment.
Key responsibilities will include:
* Providing first- and second-level technical support for end-user devices, applications and peripherals across Windows and macOS environments.
* Supporting the deployment, maintenance and management of end-user technologies, including SCCM, Intune, JAMF, virtual desktops and printing solutions.
* Delivering high-quality customer service through effective communication, incident resolution and follow-up to ensure user satisfaction.
* Supporting teaching space technology, asset management and contributing to projects such as PC replacement programs and system upgrades.
This is a full-time, continuing position at HEW Level 6.
About You
You are a customer-focused IT support professional with strong technical capability, problem-solving skills and the ability to work effectively in a dynamic support environment.
* A diploma or degree in IT, Computer Science or a related field, or an equivalent combination of relevant experience.
* Demonstrated experience providing end-user technical support across desktops, laptops, mobile devices, printers and common applications.
* Strong working knowledge of Windows and macOS operating systems, with experience using tools such as SCCM, Intune, JAMF, Active Directory and Group Policy.
* Proven troubleshooting and problem-solving skills, including the ability to diagnose and resolve complex technical issues under pressure.
* Excellent interpersonal and communication skills, with the ability to support non-technical users effectively.
* Experience working with IT service management and ticketing systems, with a commitment to accurate documentation and knowledge sharing.
* Ability to manage competing priorities, work collaboratively with other IT teams and contribute to project delivery.
* Willingness to provide on-site support across locations and participate in after-hours work when required.
Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
Questions?
For more information about this opportunity, please contact Steve Luyten, Manager, End User Computing at
For application inquiries, please reach out to the Talent Acquisition team at, stating the job requisition ID in the subject line.
Want to Apply?
We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:
* Resume
* A cover letter summarising how your background aligns with the 'About You' section
Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia's First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close Thursday 22 January 2026 at 11.00pm AEST (R
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