Customer Success Specialist
Help our existing clients optimize the value of their investment in our solutions. Develop and execute strategies to demonstrate the value of our platform and data, while continuously feeding technical requirements to our engineering team.
Key Responsibilities:
* Assist Australian government clients in leveraging our solutions effectively.
* Manage customer onboarding and education to drive product adoption and retention.
* Ensure seamless integration of our products into clients' workflows by understanding their mission and priorities.
* Become an expert on our suite of products and services, able to communicate with users on value and brief stakeholders on product updates.
* Provide feedback and market intelligence to our stakeholders.
Requirements:
* 3-7 years of experience in customer success for government customers in National Security or Law Enforcement for a SaaS company.
* Ability to facilitate customer meetings and presentations to establish trusted advisor relationships.
* Foundation of data literacy and interest in building analytic capabilities.
* Autonomy in working in a customer-facing role.
* Experience using Open Source Intelligence (OSINT) methodologies and tools.
Skills:
* Relationship-building at all levels within an organization.
* Strong project management skills and ability to organize work and competing priorities.
* Effective verbal and written communication skills.
* Problem-solving skills and willingness to get involved in technical details.