Clerk Grade: 9/10 Employment Type: Temp, Full-time up to 12 months Hybrid vs In-office requirements: Flexible, hybrid options available, with the main office in Parramatta This role Senior Compliance Development Officer sits within the Revenue NSW – Business Taxes Division in the Product Quality and Innovation team About the team The Business Taxes Product, Quality and Innovation team supports Business Taxes through staff development, customer education, process and systems improvement and customer data analysis. The team’s goal is to provide innovative solutions to support quality and efficiency in the wider branch. Seeking a detail-oriented and highly motivated individual to join our team on a temporary basis. This role focuses on reviewing and re-writing payroll tax business content that will support our new and existing staff – focusing on content that will be shared during their first 12 months of onboarding. The successful candidate will have a strong understanding of business processes, exceptional writing skills, and the ability to work independently to ensure content is clear, accurate, and engaging. Key Responsibilities: Review and rewrite existing business content to improve clarity, accuracy, and ease of understanding for new starters. Ensure all materials are aligned with departmental standards and business terminology. Work closely with subject matter experts to gather information and clarify content requirements. Edit and proofread materials to ensure grammatical accuracy, consistency, and proper formatting. Collaborate with team members to ensure timely delivery of revised content. Independently manage and prioritise tasks to meet deadlines. Create new, updated content where relevant for educational purposes. Key Skills & Qualifications: Strong business acumen and ability to translate complex processes into clear, concise language. Exceptional attention to detail to ensure high-quality, error-free content. Excellent writing, editing, and proofreading skills with a keen eye for grammar and style. Ability to work independently, manage multiple tasks, and meet deadlines in a fast-paced environment. Proven experience in creating or editing business content, training materials, or internal communications. Proficiency with content management systems and Microsoft Office Suite (Word, Excel, PowerPoint). Your day-to-day Review, edit, and rewrite business-related content to ensure clarity and accuracy. Collaborate with business teams to gather information and insights to enhance educational materials. Collate and monitor feedback from new starters and managers to ensure content effectively supports their learning. Update and maintain a library of educational resources for new hires, keeping them current and relevant. Work independently to prioritise tasks, manage deadlines, and complete content revisions. To be successful in this role you will demonstrate: A proactive approach to problem-solving and a willingness to take initiative. Strong communication skills and the ability to collaborate effectively with cross-functional teams. Experience with learning and development content, training modules, or similar educational materials. Strong knowledge and understanding of Payroll Tax product and processes About Revenue NSW Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt. Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Neha Bajaj via neha.bajaj@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: 17th July 2025, Thursday at 10am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact neha.bajaj@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process