We are looking for a talented Service Advisor to join our East Arm, Darwin branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with automotive and/or mining clients in a site planning role. A passion and understanding for all things mechanical is essential.
This role operates within core business hours, Monday – Friday. The Darwin branches services multi-market product applications - automotive, on/off Highway, mining, power generation, agricultural and marine.
You will make an impact in the following ways:
* Document customer inquiry information within appropriate Cummins systems
* Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
* Resolve non-routine customer issues through understanding Cummins processes, systems and practices
* Escalate complex issues, providing documentation through process
* Understand new and existing Cummins processes, systems and practices and delivers training to new hires
* Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
* Support improvement projects intended to improve customer experiences and organizational goals.
* Ad hoc participation in projects and pilot programs as they come up
* Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader.
* Determining applicable coverages, account availability and payment terms
* Processing invoices as required for cash sale customers
* Processing warranty and policy claims
* Scheduling and planning
To be successful in this role you will need the following:
* This role requires significant previous relevant work experience
* Prior technical and customer service experience is required (Movex or Parts and Service)
* Experience with warranty processing & decision making
* HV/LV knowledge
* Proficient in the use of Microsoft Excel
* Solid understanding of the Transport Industry
* Local Valid Drivers License is required
The ideal candidate has a good understanding of both the Quickserve process and experience with Warranty processing, with strong problem-solving and written and verbal communication skills and a strong customer service focus
Compensation and Benefits
* Competitive hourly rate paid as a permanent salary
* Overtime & Loading penalties
* Safety equipment / PPE provided
* This is a full time role (38 hours per week)
* Overtime as required – Penalty rates paid for all work above 38 hours
* All your Safety equipment / PPE are provided
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.