Job Description
What's the role?
This role is part of the Infrastructure and Service Management team and offers a fantastic opportunity for a developer with a couple years' experience looking to progress their ServiceNow career. Working within the IT Service Management (ITSM) squad, you'll work with an experienced and talented team responsible for delivering new and exciting capabilities as we strive to be at the forefront of ITSM strategy and innovation.
* Work in an Agile or Scrum software development environment
* Work with BAs, Scrum masters and tech leads to refine backlog stories and provide technical input regarding ServiceNow configuration, best practice and platform features
* Document detailed designs and estimations
* Use your technical skills to develop the solution and provide peer support
* Contribute to the efficient operation of the squad and overall release train
What do I need?
* A positive attitude and team-first mindset
* Good knowledge of ITSM processes and ITIL with ITIL v4 certification preferred
* Knowledge of ServiceNow configuration, customisation and administration
* Relevant certifications of ServiceNow CSA and CAD
* Experience with Client Scripts, Business Rules, UI Policies, UI Actions, ACLs and forms workflows
* Working knowledge of other ServiceNow modules including ITOM, CMDB, Report/ Performance Analytics and Service Catalog/Portal
* Knowledge of HTTP, REST, and API design best practices
* Proficient in programming languages, such as C, C++, Java, Python or .NET is desirable
Why join us?
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help your grow your career within the bank.
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the
"People with Disability and/or needing Accessibility Requirements"
page on our website .