Position Purpose
As part of the International Money Movement (IMM) community, IMM is an evolving and growing client funds operation responsible for PAYG, Superannuation, and third-party payments.
MM Australia is a critical deadline-driven function that moves over US $5 billion annually with potential growth opportunities in the Asia Pacific region (APAC).
The team operates from ADP's Mulgrave office in Australia.
The position is responsible for monitoring banking activity in Money Movement, assisting with return payments, refund requests, and actioning SuperStream response messages.
The role also involves assisting clients who contact us via phone and email.
Key Responsibilities
Effectively manage daily workloads
Respond to internal and external client inquiries received via phone and email
Maintain and deliver consistent, world-class service to clients
Handle return payments
Liaise with Superfunds to improve the return payment process
Action SuperStream response messages
Maintain spreadsheets for business reporting
Address first-level customer inquiries and escalations
Participate actively in team meetings and engagement activities
Experience
1-2 years banking or financial services preferred
Proficient in MS Office
Advanced knowledge of MS Office Excel preferred
Data entry experience preferred
Certifications / Qualifications
Secondary education or equivalent experience
Finance/Banking training preferred
Skills
Excellent verbal and written communication skills
Problem-solving ability
Organized and detail-oriented
Customer-focused
Key Stakeholders
EPS Team
MS Managers & Relationship Managers
ADP Clients
Global View
A little about ADP: We are a global provider of cloud-based human capital management (HCM) solutions, uniting HR, payroll, talent, time, tax, and benefits administration, and a leader in business outsourcing, analytics, and compliance.
We value our people and foster a culture of innovation, belonging, and respect.
Learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, providing equal employment opportunities regardless of protected characteristics.
Hiring decisions are based on operating needs, qualifications, experience, and merit.
Ethics at ADP: ADP conducts business with the highest ethical standards and full legal compliance.
We expect our employees to uphold our values with integrity, fostering an honest and respectful workplace.
Learn more about ADP's culture and values at /.
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