ABOUT US
The Lillywhite Hotel Group (LHG) currently owns and operates 6 hotels, and 10 detached bottle shops across Townsville, Charters Towers and Mareeba. It is a truly independent, family run, North Queensland business. LHG currently employs approximately 250 -280 staff and is seeking the services of an experienced Human Resources Officer.
KEY RESPONSIBILITIES
* Be the primary HR contact for all matters relating to HR.
* Workforce planning – partnering with senior leadership and hotel managers to improve workforce planning, reduce turnover and build talent pipelines for key operational and leadership positions.
* Recruitment – ensuring the business attracts, retains and develops capable people across hospitality, gaming, food and beverage and retail functions.
* Manage and properly record onboarding (including preparation of letters of engagement with accurate job descriptions) and induction processes to ensure all new employees receive consistent and positive introductions to the workplace and are fully informed of all relevant policies and procedures.
* Manage the continuous improvement, development and implementation of induction and training programs, HR systems, policies, procedures and compliance initiatives.
* Provide support, advice and assistance to hotel managers and senior leadership in the effective management of performance, assisting with performance reviews, coaching, and preparation of performance improvement plans.
* Provide support, advice and assistance to hotel managers and senior leadership team on disciplinary processes, ensuring compliance with the Fair Work Act and other employment related legislation and LHG policies.
* Conduct workplace investigations and report findings of the investigation to senior management.
* Identify specific training needs in consultation with venue managers and the senior leadership team. Coordinate and deliver the training, monitor participation and outcomes to assist to deliver continuous improvement and compliance.
* Manage WorkCover claims, employer responses and acting as the Return-to-Work Coordinator (RRTWC) to support the safe and sustainable return of staff to work.
* Keeping policies, procedures, and processes up to date to ensure that LHG remains compliant with the Fair Work Act, discrimination legislation, workplace health and safety legislation, National Employment Standards (NES), Award obligations and all employment related legislation.
* Liaising with the finance team to ensure payroll is managed in accordance with all Fair Work Act and Award obligations.
* Assisting in payroll as backup during periods of payroll clerk's absence.
* Travel to Charters Towers and Mareeba sites as and when required to carry out your duties.
SKILLS AND EXPERIENCE
To be successful in this sought after role, you will ideally possess:
* A minimum of 3 years' experience in Human Resources.
* Tertiary qualifications in Business/Human Resources or equivalent experience.
* Current Return to Work Coordinator Certification.
* Demonstrated understanding of the Fair Work Act, National Employment Standards, Hospitality Industry General Award, Road Transport and Distribution Award and other relevant industrial instruments.
* Demonstrated understating of the Workers' Compensation and Rehabilitation Act, the Anti-discrimination Act (Qld) and other relevant employment related legislation
* Demonstrated ability to implement training technologies, modules and programs across multiple sites.
* Experience using HRIS, payroll, and compliance systems (e.g., Tanda, Micropay or similar platforms).
* Australian citizenship or permanent residency is required for this position.