Job Description
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The Emergency Relief Administration Officer plays a vital role in supporting the delivery of emergency relief services, while also providing general administrative and reception support.
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Working part-time, the officer ensures the smooth administration of emergency relief programs, including client intake and assessment, data management, coordination with internal teams and external partners, and timely support for individuals and families in financial crisis using trauma-informed principles.
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General administrative duties include managing telephone and email enquiries, welcoming clients and visitors with professionalism, and assisting with broader administrative tasks across teams as required.
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Expected salary $35.6207 per hour plus statutory superannuation. You also have the option to maximise your income through salary packaging.
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Required Skills and Qualifications
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1. Demonstrated experience in providing direct support to vulnerable community members
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2. High-level administration skills, including proficiency in data entry and reporting systems
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3. Experience in providing reception and general administration support for diverse programs or services
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4. Ability to build and maintain strong relationships with diverse individuals and stakeholders
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5. Positive attitude, with demonstrated ability to work efficiently and effectively
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6. Ability to adapt to new situations and drive continuous improvement through innovative approaches
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7. Tertiary qualification in Business Administration or Community Services or related field
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8. Desirable experience in a not-for-profit organisation
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9. Experience working with diverse communities
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10. Strong communication and interpersonal skills
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11. Results-oriented individual with ability to work autonomously and collaboratively
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12. Adaptability and flexibility in a fast-paced environment
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13. Ability to provide training and mentorship to colleagues
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14. Understanding of relevant policies, procedures, and legislation
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15. Highly desirable: experience working with case management software and CRM systems
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16. Knowledge of business operations and financial management
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17. Ability to work in a dynamic environment and adjust to changing priorities
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18. Excellent analytical and problem-solving skills
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19. Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
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20. High level of organisational skills and attention to detail
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21. Ability to work under pressure and manage competing deadlines
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22. Capacity to communicate complex information to diverse audiences
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23. Outstanding customer service skills
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24. Team player with a focus on collaboration and mutual respect
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25. Strong commitment to social justice and human rights
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26. Proven track record of working effectively in a team environment
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27. Excellent written and verbal communication skills
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28. Willingness to learn and adapt to new technologies and systems
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29. Experience working with vulnerable populations
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30. Ability to contribute to a positive and inclusive team culture
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31. Flexibility to work outside core hours if required
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32. Valid Working with Children Check and NDIS Worker Screening Clearance
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33. Police check
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34. Ability to provide references
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35. Australian citizenship or permanent residency
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36. Commitment to MASP's child safety standards
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37. Commitment to diversity, equity, and inclusion
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38. Personal qualities that align with MASP's values
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39. Collaborative approach to problem-solving
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40. Compassionate and empathetic towards clients and colleagues alike
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41. Respectful and professional in all interactions
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42. Supportive and encouraging colleague
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43. Continuously learning and seeking opportunities for growth and development
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44. Open-minded and willing to challenge assumptions
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45. Excellent communication and interpersonal skills
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46. Client-centric and results-driven
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47. Capacity to navigate ambiguity and uncertainty
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48. Resourcefulness and resilience in the face of challenges
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49. Supports and respects the rights of others
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50. Practices self-care and maintains physical and mental well-being
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51. Acts as a change agent and contributes to positive organisational change
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52. Builds trust and credibility with stakeholders
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53. Respects confidentiality and maintains professional boundaries
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54. Maintains accurate records and reports
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55. Reacts appropriately to conflicts and crises
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56. Provides feedback and coaching to colleagues
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57. Contributes to a positive and respectful work environment
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58. Fosters inclusivity and diversity within the workplace
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59. Promotes a culture of continuous learning and improvement
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60. Encourages open communication and constructive feedback
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61. Models and promotes positive leadership behaviours
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62. Supports and empowers colleagues to take ownership of their work
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63. Is approachable and responsive to queries and concerns
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64. Communicates clearly and transparently
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65. Upholds and promotes MASP's values and mission
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66. Develops and implements effective strategies to achieve goals
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67. Advocates for the needs and rights of clients and colleagues
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68. Builds and maintains strong relationships with internal and external stakeholders
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69. Engages in ongoing learning and professional development
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70. Provides regular updates and progress reports
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71. Participates in performance management and development processes
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72. Contributes to team goal setting and planning
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73. Employs sound judgment and decision-making skills
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74. Delivers high-quality results and exceeds expectations
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75. Effectively prioritises tasks and manages time
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76. Remains flexible and adaptable in a rapidly changing environment
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77. Works cooperatively with other departments and teams
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78. Actively seeks out opportunities for growth and development
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79. Accepts and learns from feedback
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80. Looks for ways to improve processes and efficiency
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81. Embraces change and ambiguity
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82. Has excellent knowledge of relevant policies, procedures, and legislation
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83. Creates and sustains a culture of innovation and creativity
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84. Develops and implements effective solutions to problems
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85. Stays up-to-date with industry trends and developments
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86. Uses technology to enhance productivity and efficiency
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87. Leads by example and demonstrates integrity and accountability
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88. Ensures compliance with relevant laws and regulations
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89. Manages multiple priorities and deadlines
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90. Utilises data to inform decision-making
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91. Constructively handles ambiguity and uncertainty
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92. Reports incidents and near misses promptly
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93. Collaborates with peers and supervisors to achieve shared goals
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94. Responds to emergencies and critical situations promptly
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95. Employ active listening skills to understand and address concerns
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96. Assumes ownership of mistakes and takes responsibility
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97. Actively seeks out opportunities for feedback and growth
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98. Keeps confidential information secure
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99. Develops and implements effective risk management strategies
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100. Investigates and addresses complaints and grievances
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101. Identifies opportunities for process improvement
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102. Protects the interests of MASP and its clients
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103. Respects cultural and linguistic diversity
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104. Upgrades skills and knowledge to remain current in field
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105. Builds trust and rapport with colleagues, clients, and stakeholders
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106. Creates a supportive and inclusive environment
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107. Uses respectful language and practices empathy
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108. Values and incorporates diverse perspectives
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109. Emphasizes quality over quantity when managing workload
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110. Applies psychological first aid principles to support vulnerable clients
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111. Works with sensitive information and maintains confidentiality
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112. Volunteers for additional responsibilities and initiatives
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113. Applies company policies consistently
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114. Updates and revises documentation as needed
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115. Communicates with clients and staff respectfully and compassionately
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116. Set clear boundaries and expectations
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117. Manage conflicts proactively and assertively
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118. Ensure adequate supervision and guidance is provided to junior staff
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119. Recognize and reward staff contributions
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120. Lead by example and promote positive leadership behaviours
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121. Develops and implements effective strategies to prevent and address bullying and harassment
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122. Explores and addresses systemic inequalities
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123. Use an understanding of power dynamics to empower marginalised groups
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124. Enhance partnerships and collaborations to benefit clients and stakeholders
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125. Efficiently allocate resources to meet the needs of clients and stakeholders
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126. Track progress and outcomes against strategic objectives
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127. Accurately report incident rates and analyse root causes
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128. Improve health and wellbeing outcomes for clients and stakeholders
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129. Address and mitigate risks that impact clients and stakeholders
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130. Implement evidence-based practice and research-informed interventions
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131. Contribute to the development and implementation of policy and procedure
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132. Engage in advocacy and public awareness activities
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133. Enhance the image and reputation of MASP
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134. Collaborate with stakeholders to develop and implement plans to promote positive outcomes
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135. Advance policy and legislative changes that benefit MASP and its clients
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136. Develop and implement effective marketing strategies
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137. Secure funding and resources to support programming and services
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138. Represent MASP at conferences and events
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139. Co-ordinate stakeholder engagement and communication activities
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140. Provide recommendations and advice to senior leaders and stakeholders
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141. Prepare and deliver presentations to internal and external stakeholders
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142. Write and distribute newsletters and other communications
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143. Design and implement evaluation frameworks
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144. Monitor and evaluate program effectiveness and impact
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145. Develop and implement change management strategies
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146. Research and recommend best practices and innovations
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147. Keep up to date with local, national, and international trends and issues
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148. Plan and facilitate workshops and training sessions
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149. Organise and coordinate events and functions
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150. Perform other duties as reasonably required by the manager
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151. Carry out any other reasonable duties as directed by supervisor
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Benefits
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As an employee of MASP, you will have access to:
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152. Salary packaging options
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153. Generous annual leave entitlement
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154. Flexible work arrangements
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155. Professional development opportunities
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156. Opportunities for career advancement
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157. Supportive and inclusive work environment
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158. Comprehensive induction program
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159. Regular performance reviews and feedback
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160. Work-life balance
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161. Recognition and rewards for outstanding performance
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162. Discounted parking
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163. Free uniforms and equipment
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164. Access to on-site gym and wellness centre
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165. Employee assistance program
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166. Public liability insurance
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167. Workers compensation insurance
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168. Superannuation guarantee contribution
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Others
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MASP is committed to creating a safe and inclusive work environment where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential for delivering exceptional outcomes for our clients and stakeholders. As a member of our team, you will be expected to uphold our values and contribute to a positive and inclusive work culture.
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