Job Title: IT Support Specialist
We are seeking a technical and customer-focused IT professional to join our team as an IT Support Specialist. This role is responsible for providing high-quality IT support, managing service desk tickets, and troubleshooting software and hardware issues. The ideal candidate will have experience with Freshservice or similar ticketing systems, Microsoft 365 administration, and Exchange.
Key Responsibilities:
* Answer customer inquiries via phone and in-person, logging tickets in Freshservice.
* Assess, action, and escalate IT requests as necessary.
* Provide Level 2 technical support for hardware, software, and network issues.
* Manage user accounts, including creation, modification, and deletion as per IT processes.
* Troubleshoot and resolve common issues with printers and other peripherals.
* Collaborate with the Service Desk team to identify and report trends in IT issues.
Required Skills and Qualifications:
* Experience with Freshservice or similar ticketing systems.
* Familiarity with Microsoft 365 administration and Exchange.
* Strong customer service skills, with a track record of handling difficult situations effectively.
* Experience with Azure and Intune for device management.
* Ability to troubleshoot printer issues and perform hardware repairs.
* Understanding of both on-prem and cloud environments.
Benefits:
This is a permanent opportunity that offers the chance to work with a dynamic team and develop your skills in IT support. If you are passionate about delivering exceptional customer service and resolving complex technical issues, we want to hear from you.