Client Services Coordinator – The Cassidy Crew
Warragul, VIC | Full-time - Hybrid.
The Cassidy Crew is a values-driven, NDIS-registered disability and community services provider supporting people to live meaningful, independent, and connected lives. We are seeking a
Client Services Coordinator
to join our growing team and play a pivotal role in ensuring smooth service delivery, rostering, and client care.
In this role, you will:
Coordinate staff rosters, forward planning, and shift coverage, ensuring accurate and timely schedules with zero double-ups or errors.
Manage day-to-day client service operations, including responding to client and staff enquiries, incident follow-ups, and proactive communication.
Oversee service schedules, compliance with NDIS standards, and accurate record-keeping, including staff/client profiles, shift notes, and incident documentation.
Support client onboarding, staff introductions, and training compliance to ensure continuity of care and high satisfaction.
Monitor KPIs across rostering, client satisfaction, compliance, and continuous improvement, contributing to high-quality and sustainable service outcomes.
Please note:
This role description is not exhaustive and responsibilities may evolve to meet the needs of our clients, team, and organisation.
You will be supported by our Managing Director and Operations Manager, and work closely with a collaborative admin and client services team.
About you
You are organised, detail-oriented, and thrive in a busy, people-focused environment. You bring excellent communication skills, confidence in client and staff liaison, and the ability to manage competing priorities. Previous experience in rostering, client coordination, or NDIS service environments is highly regarded.
We would love for you to have
Experience in a similar administration/ coordination role.
Knowledge of rostering processes and compliance standards.
Strong administration and Microsoft Office skills.
Current Police Check, Working With Children Check, and NDIS Worker Screening.
First Aid Certificate.
Why join The Cassidy Crew?
At The Cassidy Crew, we're not just a service provider — we're a team committed to making a difference in the lives of people with disability and their families. When you join us, you'll benefit from:
Purpose-driven work
– contribute to empowering clients to live meaningful, independent, and connected lives.
Supportive leadership
– work closely with a hands-on Managing Director and Operations Manager who value collaboration and open communication.
Professional growth
– gain exposure to rostering, compliance, client management, and service planning within an NDIS-registered organisation.
Positive team culture
– be part of a values-led team that supports each other and celebrates achievements.
Impact and variety
– no two days are the same; you'll play a key role in shaping service delivery and improving outcomes for clients.
Flexibility and adaptability
– opportunities to take on evolving responsibilities as our organisation continues to grow.