Overview
We currently have a position available for a Business Systems & Infrastructure Manager - Defence Delivery. Step into this pivotal leadership role at the heart of Defence technology.
Responsibilities
- Lead the Defence Delivery Digital, Data and Cyber (DDC) team to deliver service excellence in IT operations, business system administration, infrastructure and network management and support for the 3 lines of Business in Defence Delivery. As a confident people leader, you will drive resolution of operational business requests ensuring service levels met contracted customer obligations.
- Provide leadership and management of the team; foster a service-oriented culture that balances operational outcomes with resource and staff development, including career growth through succession planning and performance reviews.
- Oversee technology roadmaps, manage obsolescence, and drive technical upgrades to enhance business capability. Coordinate the development, acquisition, implementation and sustainment of business systems and services to ensure alignment with strategic goals and monitor progress against business benefits.
- Ensure stable, secure, and high-performing service delivery across infrastructure, hosted platforms, and applications. Monitor operations, resolve disruptions, and implement business improvement initiatives to maintain quality while controlling costs.
- Ensure tools, processes, and automation support compliant service transitions, testing, validation, and configuration management (project acceptance into production).
- Own legal, regulatory, and contractual compliance across IT services. Implement audit findings, maintain effective controls, and ensure business continuity planning is in place.
- Meet financial targets while driving efficiency and value for Defence Delivery Business. Identify business improvement initiatives to help keep overall costs at an affordable level whilst ensuring a high-quality service to the business.
- Build and maintain strategic relationships with internal and external stakeholders. Negotiate service expectations, gather feedback, and lead initiatives to improve communication and satisfaction.
- Apply advanced technical strategies and lead resolution of complex incidents and problems. Ensure robust incident and problem management practices are in place.
About You
- Extensive management experience in business systems administration and IT operations, having managed business-as-usual support teams in complex corporate environments.
- Strong stakeholder management experience with a track record of leading, developing and motivating multi-disciplinary teams.
- Experience with ITIL-based service management frameworks.
- Ability to negotiate with and influence internal and/or external stakeholders in a way that generates business benefit while maintaining key relationships.
- Tertiary qualifications in Information Technology, Business, or related field.
- Australian Defence security clearance or eligibility to obtain.
About Us
You will be joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings. We believe a culture that is inclusive and fosters a sense of belonging helps everyone perform at their best. As Australia\'s largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore career possibilities. We recognise the sacrifices of those who have served our Nation and their families through VetNet Australia and partnerships, veteran mentoring, reserve service leave, and other offerings.
We welcome applicants from all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people for all positions. We are proud to be recognised as an employer of choice for women by WORK180. We also publish information about employee advantages, flexibility, and the recruitment process at baesystemscareers.com.au.
Clearances
As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances.
Seniorities and Employment Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Defense and Space Manufacturing
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