Job Title:
Guest Services Officer
Key Responsibilities:
1. Ensure smooth daily operations at check-in counters, gate management, arrival halls and prepare daily operational reports.
2. Plan and coordinate staffing before the start of operations including information updates briefing / debriefing assigning staff to designated areas and ensuring all operational tools are available and functional.
3. [] Ensure check-in counters open 4 hours prior to departure and all systems conveyor BHS tubs FIDS are operational monitor staff movement attendance discipline escalate issues supervisors station manager as necessary react promptly flight delays coordinate with supervisors implement corrective measures ensure full compliance Standard Operating Procedures SOP in line Ground Operations Manual GOM uphold airline standards safety performance compliance applicable laws procedures station require friendly mature humble honest meticulous work independently challenging environment strong proficiency oral written English Bahasa Malaysia Russian Kazakh added advantage high level confidentiality tact discretion handling sensitive matters excellent interpersonal communication skills able work shifts weekends public holidays physical wellbeing key medical insurance benefits maternity expenses flexible arrangement health fitness amenities emotional wellbeing paid time off wellness programmes childcare amenities financial wellbeing resources financial personal career growth programmes unique Allstar culture like no other AirAsia champions dreams serves underserved connects world Asean Now Everyone Can Fly bold new heights everyday company values fairness diversity equal opportunity employer.